Director, Merchandise Technology

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Job Overview:

The Director of Merchandise Technology is a leadership role responsible for developing and managing the strategic direction, implementation, and optimization of the organization's business systems and technology infrastructure. This individual will align business systems with the company's objectives to enhance operational efficiency, scalability, and innovation. The Director of Merchandise Technology works closely with cross-functional leaders to drive digital transformation and ensure the organization's technology supports current and future business needs.

The ideal candidate will have a combination of strong technical expertise, strategic thinking, and leadership capabilities.

Key Responsibilities:

Strategic Leadership:

• Develop and execute a comprehensive business systems strategy that aligns with the company's overall goals and objectives.
• Serve as a key member of the Tech & Merch leadership teams, providing insight and recommendations on business systems and technological innovations.
• Provide regular updates to senior leadership on system performance, project progress, and strategic initiatives.

System Development & Management:

• Lead the selection, implementation, and optimization of enterprise-wide systems such as Product Item Master (PIM), Product Lifecycle Management (PLM), Vendor Portal and Management, and other business-critical platforms.
• Oversee the integration of new systems with existing technology to ensure seamless operation across departments.
• Evaluate and recommend new technologies to improve performance and support growth initiatives.

Operational Excellence:

• Partner with department leaders to understand business needs and ensure systems meet those requirements.
• Implement best practices and standards for system usage, data governance, and reporting.
• Establish key performance indicators (KPIs) to measure the effectiveness of business systems.

Vendor & Stakeholder Management:

• Manage relationships with technology vendors, consultants, and other external partners.
• Collaborate with internal stakeholders to identify system needs and ensure solutions meet business requirements.

Team Leadership & Development:

• Build and lead a high-performing team of business systems professionals of varying levels.
• Foster a culture of collaboration, innovation, and continuous learning within the department.

Required Qualifications:

• Education: Bachelor's degree in Business Administration, Information Systems, or a related field.
• Experience:
  • 10+ years of experience in business systems management, with a proven track record in leadership roles.
• Skills & Abilities:
  • Strong knowledge of enterprise-level systems, including PIM, PLM, Vendor Portal for onboarding and item management, and other business applications.
  • Experience with digital transformation and system integration projects.
  • Excellent leadership, communication, and stakeholder management skills.
  • Strategic thinker with a results-oriented mindset and the ability to manage competing priorities.
  • Strong collaboration skills, with the ability to work effectively with teams across various departments.
  • Process re-design leveraging robotic process automation and automation tools.
  • Continuous improvement in problem resolution and post-incident reviews
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and event management tools and software.

Preferred Qualifications:

• Experience in agile methodologies or other project management frameworks.
• Expertise in cloud-based business applications and emerging technologies.
• Implementing AI-driven data analysis, and decision-making capabilities.
• Retail experience, specifically implementing leading edge solutions at other retailers with similar merchandise vendor landscape.

#LI-CS1

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

/ year

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits

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