Senior Program Manager, Health Equity & Quality Improvement

Reporting to the Manager, Quality Improvement, the Senior Program Manager, Health Equity & Quality Improvement is responsible for Health Equity & Quality Improvement (QI) programs. You will oversight and serve to connect health equity to QI and care experience.

You will work on the QI team, the Sr. PM, HEQI will collaborate with other QI & Population Health Management (QPHM) staff to ensure SFHP and provider alignment on health equity priorities.

SFHP is proud to offer a hybrid work environment. As such, this role will be required to be onsite, in office a minimum of 4 days per month.

Salary: $110,000 - $140,000 per year

WHAT YOU WILL DO:

• Plan health equity planning and goal setting, regulatory and accreditation reporting, including the Health Equity Quality Measure Set, and leading SFHP's health equity efforts, programs and interventions.
• Coordinate major Health Equity & QI priorities by supporting measure identification and prioritization based on regulatory requirements and NCQA Health Plan and Health Equity standards.
• Lead Health Equity organizational projects including health equity strategic planning, collection of member information to improve culturally and linguistically appropriate services and supporting SFHP's roadmap to NCQA Health Equity Accreditation.
• Collaborate with the Chief Health Equity Officer (CHEO) and Quality & Population Health Management (QPHM) staff in producing health equity analyses, planning and implementing health equity intervention as part of the annual Quality Improvement & Health Equity Transformation Program Description, Work Plan and Evaluation.
• Work with the Quality Data Analytics team to ensure stratified reporting of Health Equity Quality Measure Set and project manages required improvement projects or participates in projects that result from measures not meeting set benchmarks.
• Produce QI and HE related materials to solicit feedback from SFHO's external groups including the Quality Improvement and Health Equity Committee, the Member Advisory Committee, and provider network collaborative meetings.
• Provide guidance in project teams related to Quality and Health Equity, to ensure that project work is measurable, impactful, cost-effective, and consistent with organizational goals.
• Participate in QI & Health Equity work plan development, completion of work, and mid- and long-term strategic planning.
• Identify root causes for QI & Health Equity through measurement, collaboration, and system analysis.
• Be the coach to diverse clinic staff to facilitate ongoing improvements.
• Model leadership in quality improvement (i.e. PDSA model).
• Complete other Health Equity related tasks as assigned by the CHEO.

WHAT YOU WILL BRING:

• Required: Bachelor's degree in healthcare administration or a related field or equivalent work experience.
• At least five (5+) years' experience in program management in healthcare operations or quality improvement or equivalent work experience.
• Prior experience leading programs.
• Master's degree in healthcare field; experience with health equity, public health, or quality within a managed care or health care delivery system setting; Project Management Certification is helpful
• Familiarity with the Model for Improvement, healthcare, managed care terminology, Medi-Cal. is helpful.

WHAT WE OFFER:

• Health Benefits
  
  
  
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  
  
  
  
• Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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