AskHR Generalist II

The HR Generalist in the AskHR department (AskHR Generalist II) provides first-line assistance to Presbyterian employees, applicants, and the public related to human resources topics and issues.

Provides requested information to employees and leaders regarding HR process, systems, policies and other related topics.
• Provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining to employment, pay and benefits, and work environment.
• Updates HRIS and other systems as required. Escalates and refers customers to appropriate resource for processing and complex issue resolution

This is a full time, exempt opportunity (1.0 FTE).
Work Schedule: Monday-Friday, Days

• Four or more years experience in Human Resources required.
• High School Diploma/GED required,
• Bachelors Degree in Human Resources preferred.
• PHR certification preferred.

Skills Required:

• Ability to work with confidential information with a high level of professionalism associated with the area of Human Resources.
• Demonstrated ability to communicate effectively in person and via telephone with employees and applicants.
• Written communication skills as well as business writing and presentation skills are required.
• Requires strong organizational skills and high level of attention to detail in providing accurate information, associated documentation, data entry and meeting quality standards.
• Must be experienced with various computer systems include Microsoft Office.
• Must be able to work cooperatively with other employees and function under pressure.

• Responds to requests from employees, managers, and providers for information related to HR process, systems, policies and other related topics.
  
  
• Coaches and provides directions to leaders and employees regarding HR policies, best practices, process and procedures, and resolution to work-related issues.
  
  
• Serves as a subject expert in HR systems to assist internal partners in processing various actions such as resource action requests, benefits, and talent acquisition.
  
  
• Assess the situations brought forward by employees, managers, and providers for potential risks and recommendations for next steps.
  Utilizes conflict resolution skills to identify various options to leaders and employees based on situational needs and alignment to policies/procedures.
  
  
• Demonstrates proficiency in a range of Human Resources knowledge areas including benefits (including Family & Medical Leave), compensation, employee relations, employment, employee records and employee programs.
  
  
• Uses human resource information systems to track and document information for all customer interactions to provide meaningful, accurate data for escalations, analysis and reporting.
  
  
• Serves as designated ASKHR knowledge area lead in at least one knowledge area by creating and maintaining materials and tools to effectively and efficiently support related inquiries and provide first point of escalation for issue resolution. Provides training and support as needed to team members.
  
  
• When appropriate, escalates complex issues and requests for processing to specialty teams to ensure resolution.
  
  
• Administration and support of organization wide Employee Programs including but not limited to Employee CareFund, Education Assistance, and all HR Pipeline Programs. This includes periodic redesign of programs. Pipeline program administration involves all screening, selection, onboarding for the employees and volunteers and community outreach.
  
  
• Represents AskHR as requested at internal meetings and trainings to provide information and training on HR related processes. Examples include Management and Leadership Foundations course and Nursing Orientation.
  
  
• Provides back-up support to Regional HR Managers and Generalists.
  
  
• Participates as an effective and active team member both individually and in a team environment.
  
  
• Participates in a value-added manner as a team member to internal HR teams as well as other process improvement teams and initiatives.
  
  

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!

Learn more about our employee benefits:

https://www.phs.org/careers/why-work-with-us/benefits

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.