Technical Writer

Technical Writer

Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication. Conducts interviews with various users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards. Responsible for planning and developing a wide range of information products for software, including guides, tutorials, Web-based help systems and specifications. Creates clear, concise, user-oriented documentation. Researches, writes, proofreads, edits and may translate end-user manuals and online help. Creates screen shots and illustrations using graphic tools. Assists in the design of documentation templates and the development of group's tools.

ESSENTIAL FUNCTIONS

Performs research and analysis and technical writing for Alvaria products. Works closely with cross-functional teams to develop product information solutions that meet product and customer requirements. Uses appropriate authoring techniques, tools, standards, and processes to implement solutions. May lead documentation design and development effort for assigned projects. Specific job duties may include (but are not limited to):

• Identifying user goals and tasks.
• Creating and implementing a documentation strategy for a product.
• Providing usability design direction for our products.
• Coordinating, leading, and writing assigned projects (guides and online help).
• Consulting with Product Management, Development, and Quality Assurance to ensure that documentation meets product requirements.
• Testing documentation to ensure that it meets our users' needs.
• Researching, evaluating, and recommending improvements to existing technologies and processes.
• Managing multiple projects at one time, and multiple writers on a project.

SPECIALIZED KNOWLEDGE & SKILLS

• Must have some experience with a variety of Writing tools
• Demonstrated technical aptitude.
• Solid organizational skills.
• Strong communication, negotiation, and interpersonal skills.
• Independent self-starter able to work on multiple projects simultaneously with minimal direction/supervision.
• Superior technical writing skills.
• Proven ability to work independently and as part of a team.
• Resourceful with proactive, competent interviewing and information gathering skills.
• Ability to work in a deadline-driven, fast-paced environment while maintaining a high-level of quality.
• Ability to demonstrate a high degree of flexibility, adapting to changing priorities.
• May require the ability to obtain and maintain a security clearance.
• Ability to use professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
• Ability to work with limited direction to independently determine and develop an approach to solutions that contribute to the development of the organization's goals and objectives.
• Ability to provide resolutions to problems of complex and diverse scope where analysis of data requires evaluation of identifiable factors.

EDUCATION AND EXPERIENCE

• Minimum 5+ years of Technical Writing experience
• Native English speaker OR require a high degree of fluency in English
• Multi-language is a bonus if language is in regions where we do business, but not required
• Experience with knowledge article creation
• Experience working with and administering a knowledge system
• Bachelor's degree in relevant field.
• Physical requirements include sitting for long periods of time.
• Ability to travel and work Out-of-Hours if required.