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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:
The Executive Director of Relationship Marketing is responsible for increasing visits from casino customers and delivering exceptional customer service. The ideal candidate will have player development experience, strong communication skills, and a deep understanding of the market. THE DAY-TO-DAY:
Evaluate and assess casino customers' activity to offer personalized incentives and authorize comps, such as rooms, food, drinks, event tickets, promo chips, free play, airfare, or discounts. Drive new business by re-engaging inactive customers and supporting the growth of the property's customer base. Approve marker authorization limits for qualifying customers. Develop your player development skills by connecting with new and returning customers. Collaborate with Casino Marketing, Marketing Executives, and on-site teams to support qualified casino guests. Protect customer privacy by keeping all casino customer information confidential and adhering to company policies. Represent the brand at special events to promote marketing efforts and connect with customers. Resolve customer issues and complaints in a way that satisfies both the customer and the company. Comply with Title 31 regulations and complete required training.
THE IDEAL CANDIDATE:
Bachelor's Degree or equivalent experience 5+ Years of Prior Relevant Experience Proof of eligibility to work in the country located
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11883 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Mar 06, 2025