Sr. Admitting Worker
Temporary Employment Program Job Summary The duration will be approximately two months to start; possible extension to a total of four months.
Senior Admitting Worker functions are under the direction of the Patient Care Unit Manger and Assistant Patient Care Manager. They are responsible for registering patients upon arrival for services and after triage by the nurse. The registration process includes gathering financial and demographic information and entering it into the computer system quickly and accurately. The Admitting Worker must also pull records from recent visits, process patient admissions, order x-rays and ultasound tests, and perform other duties as outlined in the job description. The admitting worker intiates emergency pager system as directed by the Charge RN and performs daily testing. The admitting worker completes other unit duties as needed.
All Senior Admitting Workers are responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
All Senior Admitting Workers have a critical influence on a patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Duties to include:
- Interviews patients to confirm patient demographic information and financial insurance data.
- Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.
- Prioritizes and responds effectively to requests that occur simultaneously.
- Gives current, accurate and complete report to oncoming Admitting worker/Charge Nurse.
- Initiates appropriate procedures for all emergencies.
- Conducts oneself in a calm, controlled, and professional manner when working with patients, customers, and clients.
- Cooperates with co-workers/supervisors/managers to maintain a productive and harmonious work environment (e.g., communicates problems, contributes to resolution of conflicts within department/unit or work group.
- Refers any complex financial arrangements or authorization requirements to financial counselor.
- Complies with the Service Excellence Standards displaying empathy and sensitivity in interactions with patients, families, visitors and other staff.
- Explains financial policies and screens patients for maximum liability, involves financial counseling, as appropriate
- Actively participates in staff meetings to assimilate changes in procedures, new program requirements or training reviews of existing procedures
- Meets the productivity and accuracy standards of the admitting department
- Maintains confidentiality of department and Medical Center information
- Confirms demographic and financial information from patient for registration.
- Correctly completes downtime registrations for input into computer.
- Completes all forms and assembles chart.
- Verifies insurance eligibility and benefits and enters data in the registration and insurance screens.
- Sets up the appropriate account specific to the patient in the IDX computer system
- Admits newborns and completes appropriate material for the ICN.
- Maintain patient confidentiality according to the HIPAA guidelines
- Answers patients' questions regarding the registration process. Refers any queries to the supervisor, nursing or physician staff, as appropriate.
- Ensures that all appropriate documentation is noted into the IDX system.
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications
- General:
- High School Diploma or GED required.
- Analytical Skills:
- Ability to problem solve; ability to analyze data and recommend changes.
- Awareness and proper handling of confidential, sensitive information
- Interpersonal Skills:
- Must have strong customer service skills.
- Ability to work collaboratively with a culturally diverse staff and patient/family population.
- Must possess empathy and respect for family dynamics.
- Ability to work independently with minimum supervision.
- Office Machine Skills:
- Must be meticulous with data entry.
- Must have basic PC skills in MS Office Suite.
- Medical Terminology: Specific to Women's Health Preferred.
- Oral/Written Communication:
- Articulate and concise oral communication. Ability to write clearly and concisely.
Preferred Qualifications * Second Language About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20 For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Job Code and Payroll Title 009032 ADMITTING WORKER SR Job Category Administrative Support, Professional and Managerial, Support Services, Temporary Employment Bargaining Unit American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX) Employee Class Temporary Employment Location San Francisco, CA |
University of California - San Francisco Campus and Health
Mar 10, 2025