Software Support & Sustainment Specialist

TRISTAR is seeking a Software Support & Sustainment Specialist for our upcoming government customer. This is position is 100% Remote.

• We are seeking a dedicated and experienced Software Support & Sustainment Specialist to support the efficient management, testing, and operation of future software development projects
• This role will provide technical expertise and guidance on the operation, maintenance, and integration of system enhancements within mission-critical environments
• The successful candidate will collaborate closely with military personnel, engineers, and other key stakeholders to ensure the system's effectiveness and contribute to the overall success of mission-critical operations

Position Responsibilities:

• Technical Expertise & Support: Provide advanced technical support on the operation, maintenance, and integration of air C2 (Command and Control) systems, ensuring efficient system performance and resolving issues in a timely manner
• Collaboration & Stakeholder Engagement: Work alongside military personnel, engineers, and various stakeholders to ensure the C2 systems meet mission-critical requirements. Act as a liaison to resolve challenges and streamline project workflows
• Task Monitoring & Management: Regularly monitor the progress of C2 systems tasks and operational enhancements through a ticketing system. Ensure that updates and task tracking are completed on time, addressing bottlenecks that may impact progress
• Documentation & Traceability: Maintain thorough documentation for all critical system configuration updates, operational decisions, and discussions from meetings. Ensure that all decisions related to air C2 systems and business logic are accurately recorded, with traceability for future reference
• Meeting Documentation: Capture and document key decisions, action items, and discussion points from project meetings. Prepare materials to support ad-hoc and recurring data calls, ensuring timely data collection, formatting, and dissemination through appropriate communication channels
• Presentation & Briefing Preparation: Assist in the creation of presentations, briefing materials, and other documents to effectively communicate project updates to stakeholders
• Sustainment & Documentation Creation: Lead the creation and maintenance of comprehensive software sustainment documentation
• Help Documentation: User manuals, FAQs, and guides for end-users to navigate software features and troubleshoot common issues
• Installation Instructions: Detailed step-by-step installation guides for system administrators and maintainers
• Troubleshooting Guides: Documentation to assist in diagnosing and resolving software issues
• Software Updates: Document patching procedures and updates when new releases are distributed
• Tier 3 Help Desk Support: Provide escalated support to the help desk by diagnosing and troubleshooting software defects. Communicate clearly with stakeholders and development teams regarding potential software defects, including expected behavior, observed behavior, steps to replicate, and impact

• Experience: 5+ years of experience in software support, sustainment, or system integration, preferably within a military or mission-critical environment
• Technical Expertise: Strong understanding of C2 systems, software development lifecycle, and integration processes.
• Documentation Skills: Ability to create detailed, clear, and comprehensive technical documentation (user manuals, troubleshooting guides, installation instructions, etc.)
• Communication Skills: Excellent verbal and written communication skills, with the ability to prepare and present technical information to both technical and non-technical stakeholders
• Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex software issues, identify root causes, and recommend solutions
• Collaboration: Proven ability to work collaboratively with cross-functional teams, including military personnel, engineers, and other stakeholders
• Experience with air C2 systems or similar defense-related software systems
• Experience in preparing and conducting briefings, presentations, and reports for senior leadership
• Prior experience with software sustainment and version control
• Must be willing to travel from 20%-30% inside US
• Must be a US Citizen
• An Active Secret Clearance is required or the ability to obtain one

Education and Certification:

• Bachelor's degree in Computer Science, Information Technology, or similar area
• Must have or be able to obtain a CompTIA Security Plus certification prior to start date

About TRISTAR

TRISTAR is a professional services company supporting U.S. Department of Defense programs. Our core competencies include Electronic Warfare, Enterprise Management, Full Spectrum Cybersecurity, Information Technology, Digital Transformation, Software Engineering and Development, Maritime Modernization and Engineering, and Technical Solutions. Founded in March 1995, TRISTAR has built an employee-focused collaborative environment enabling our team of professionals to create and deliver customized solutions to meet mission critical challenges.

TRISTAR is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.