Charter/Military Manager

Modern Aviation

$68,000.00 - $68,000.00 Salary

medical insurance, life insurance, paid holidays, sick time, 401(k)

United States, California, Sacramento

Mar 05, 2025

Job Details

Job Location		Sacramento, CA
Position Type		Full Time

Salary Range		$68,000.00 - $68,000.00 Salary

Description

Primary Purpose of the Position

The Military and Charter Manager will report to the General Manager and be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Line Department and Charter/Military Department with emphasis on the coordination and effective communication between the two departments.

Essential Functions

Directly manage all Ramp Agents, Screeners, Line Supervisors, and Line Technicians
Recruit, interview and oversee the hiring of all new Charter team members
Ensure that Charter/Line Service departments and personnel have adequate resources and inventory to maintain safe and efficient operations, while facilitating a high level of customer service
Ensure that all employees are properly trained with appropriate documentation to evidence such training
Conduct regular performance reviews of Charter and Line Service personnel, while counseling, motivating, and disciplining them as appropriate
Organize periodic Charter/Line Service meetings and design other communication flows between staff and management
Initiate emergency and incident response training and procedures as required
Lead and conduct shift briefings with subordinate Supervisors, Line Technicians, Charter Leads, Ramp Agents, Screeners
Ensure charter, military and base shift scheduling matches customer demand
Ensure compliance with all Federal, state, and local laws and regulations
Ensure a culture that promotes safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly safety meetings, training, and documented safety procedures.
Formulate procedures for use in event of aircraft accidents, fires, or other emergencies
Ensure compliance regarding training and operating with all customer, vendor, charter, and contractual obligations held by the company
Work with CSRs to check and confirm all Charter, Military and DoD reservations generated through email, phone, and internet reservation page.
Manage the Military/Charter calendar and X1 system reservations for visibility with the FBO reservation - Coordinate ancillary services for each reservation to include hotel rooms, transportation, and catering as applicable.
Work with the marketing team and military liaison to develop and implement new techniques to attract new customers.
Maintain relationships with vendors
Responsible for movement, placement, storage, and fueling of aircraft
Operate a wide variety of ground support equipment
Exemplifies ramp awareness regarding aircraft, debris on the ramp or impending inclement weather procedures
Perform work with minimal supervision
Ability to make fast decisions by using judgement consistent with company policies, standard operating procedures, and safety regulations
Responsible for all aircraft, ramp, military and charter coordination
Conduct accident investigations to determine root causes, including all reporting involved with the incident
Complete OSHA 300 reporting
May perform tasks such as time and attendance administration and processing new employees
May fill in for the Line Manager on occasion
May be required to work nights and weekends.
Must be able to lift up to 75lbs.

Qualifications

Minimum Qualifications

Bachelor's Degree from a four-year college or university or five (5) to ten (10) years of progressive experience in FBO management or related experience and/or training; or equivalent combination of education and experience
Must possess a valid driver's license
Must possess strong interpersonal, oral, and written communication skills
Customer relations skills required

Preferred Qualifications:

General knowledge of business management and accounting
Proficient with computers and Microsoft Office products
NATA Certification
Demonstrated ramp operations and management capability
Aptitude in supervising and developing staff
Good communication skills, both written and oral
Consistently demonstrates good organizational and leadership skills

The Company

Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.

Company Benefits

Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits

Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k

Reports to: General Manager

Location: SMF/MHR

Supervisory Responsibility: This job has supervisory responsibilities.

FLSA Status: This position is exempt.

Work Environment: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Travel: This position requires minimal travel.

Physical Requirements: Must be able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. May be required to work nights and weekends.

EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.