Technical Generalist - Simon Initiative

Core responsibilities include:

Technical Development

• Work closely with engineers to ensure our platform supports seamless animations, interactive tools, and dynamic content aligned with pedagogical goals.
• Define technical requirements and collaborate on the development of innovative learning activities.
• Develop programmatic videos based on detailed specifications from content authors, ensuring clarity and engagement.
• Write and optimize code for interactive tools, utilizing math graphing technologies to create dynamic student experiences.
• Automate processes using programming languages and scripting to streamline content development.
• Utilize SQL and data analytics to generate reports and insights, improving learning outcomes and operational efficiency.
• Train and support content authors in developing effective technical specifications for animations, videos, and interactive media.

Support & Customer Success

• Provide responsive, in-the-moment support to partners via email, helping them navigate and maximize our tools, technology, and services.
• Build and maintain relationships with academic partners, advising them on best practices for integrating our tools into their teaching.
• Assist institutions in implementing learning technologies, including Learning Management System (LMS) and LTI integrations.
• Consult with faculty on curriculum design and implementation, delivering individual and departmental training sessions.
• Collaborate with Account Managers and Executives to review customer needs, expansion opportunities, and retention strategies.
• Identify priority customers and develop engagement strategies to ensure user success and reduce digital churn.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong problem-solving skills with a proactive approach to troubleshooting and resolving technical challenges.
• Excellent communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Adaptability and eagerness to learn new programming languages, tools, and educational technologies.
• Ability to cultivate relationships and understand the needs of instructors, institutions, and learners.

Qualifications:

• Bachelor's degree in Computer Science, Educational Technology, or a related field preferred.
• Proficiency in programming languages and math graphing tools for creating dynamic, engaging learning experiences.
• Familiarity with customer success, account management, or consultative support in an education technology setting is a plus.
• Experience with developing interactive educational tools and video content, especially in an ed-tech environment, is beneficial.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful background check

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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