Mortgage Lender

POSITION SUMMARY

The Mortgage Architect is responsible for assisting the Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. Proactively increases the Credit Union's mortgage-lending portfolio through direct sales by promoting mortgage loan products, conducting initial mortgage application interviews, and obtaining necessary information and documentation. In this on-going sales role, the Mortgage Architect also continually identifies, develops, and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities.

POSITION RESPONSIBILITIES

General Responsibilities

• Act as a salesperson and acquire leads and information from branches or other team members regarding members seeking mortgage related information.
  
  
  
  • Contact members and make an appointment for a meeting.
  • Travel to branch or designated area to meet with members.
  • Follow up with members requesting mortgage applications and information.
  
  
  
  
• Establish, manage, and maintain relationships with parties involved in the real estate/mortgage industry such as realtors, brokers, title companies, etc. in order to grow and support referrals.
• Serve as primary contact with all parties on individual loans originated from application to closing by advising, educating, and guiding members through the real estate purchase transactions. These duties include, but are not limited to:
  
  
  
  • Counseling and prequalifying potential homebuyers, which includes recommending the mortgage product most suitable to meet the applicant's needs.
  • Completing applications and informing applicant of all closing cost and related fees.
  • Responding to all inquiries and resolving any discrepancies, i.e. credit report, late payments, etc.
  • Obtaining all necessary support documents along with appropriate fee and lock-in information in compliance with FNMA, VA, FHA, and other mortgage lending regulations inclusive of RESPA, Truth-in-Lending, HMDA, etc.
  • Review and interpret credit reports according to established guidelines.
  • Overseeing loan process by monitoring loan status and ensuring conformity with terms.
  • Assisting in collecting additional documents and communicating loan status to all parties.
  • Providing functional guidance to loan processors regarding coordination of workflow files in process.
  • Inform applicant of loan denial or acceptance.
  
  
  
  
• Using independent judgment, effectively analyze borrower's request and qualifications to:
  
  
  
  • Determine eligibility for various programs by reviewing borrower provided information.
  • Assist borrower for various programs by reviewing borrower provided information.
  • Find alternative criteria on which to base lending decision.
  • Assist borrower with evaluating the changes in their financial budget based on the loan request.
  • Provide advice and assistance with helping the borrower improve their qualifications if it is determined that improvement is needed prior to obtaining a new loan.
  
  
  
  
• Input loan information into the mortgage on-line application system and print necessary documents/disclosures and provide as appropriate to members.
• Continuously monitor personal pipeline, manage expected closing dates, provide timely and accurate information to borrowers, closing agents, real estate brokers, and appraisers to minimize service issues and provide overall quality service.
• Maintain comprehensive knowledge of Credit Union's mortgage and other company products and services.
• Maintain general knowledge of mortgage industry, including maintaining an in-depth knowledge of state and Federal mortgage laws and regulations.
• Plan, coordinate, and participate in activities that promote homeownership, including homebuyer seminars, home shows, broker's meetings, and other home financing workshops.
• Comply with all aspects of BSA/AML and OFAC regulations as related to position.
• Maintain a professional image of the Credit Union in dealing with members.
• Provide friendly and helpful assistance, an upgraded knowledge of financial products, and protect member confidentiality.
• Additional duties as assigned.
• Certificates, Licenses, and Registrations:
  
  
  
  • Must be eligible to register with the Nationwide Mortgage Licensing System & Registry.
  
  
  
  

EDUCATION AND EXPERIENCE

• Associate degree in a related field preferred, plus a minimum of six months directly related experience.

KEY COMPETENCIES

• Use effective judgment to make sound decisions while minimizing the credit union's exposure to risk.
• Fully understand the mortgage lending process, as well as regulations applicable to lending and deposit products.
• Possess a working knowledge of conventional, FHA, VA, and other loan programs offered by the credit union.
• Understand the documentation necessary for processing, obtaining underwriting approval, and be aware of secondary market stability.
• Excellent communication skills to effectively listen and disseminate information.
• Outgoing professional demeanor/appearance required.
• Experience with member/customer service operations to include the understanding of effective member service philosophy.
• Ability to interview applicants utilizing good sales techniques for optimal results and success in persuading the member to place their mortgage business with Verve.
• Demonstrated ability to work independently, handle multiple priorities, exercise good judgment, and employ initiative.
• Ability to plan and organize work to meet guidelines, including, but not limited to, scheduling appointments with realtors, buildings, and members during reasonable requested hours, which may be evenings and weekends.
• Familiar with the differences in products and services offered by other financial institutions to those offered by Verve.
• Has a strong sense of urgency, initiative, and drive to accomplish tasks, with an emphasis on working with and through people in the process.
• At ease and self-assured in building positive and lasting business relationships.
• Proven ability to maintain appropriate confidentiality in matters pertaining to personal affairs, including credit union account information or members and credit union team members.
• Proficient in the use of personal computers and associated software (e.g., word processing, spreadsheets, etc.)
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form such as operating instructions and procedures manuals.
• Willingness to work in any Verve branch.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

WHAT DO WE OFFER?

BENEFITS

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.