Field Tech Support Engineer

What you will do

Responsible for technical product support of Water based Fire Protection Systems in the Americas. The Field Technical Support Engineer is in direct contact with customers and/or via first line customer support in Tyco Fire Protection Products sales organization. Employee will gain exposure to the various types of Fire Protection Systems utilized within the industry today. Candidate will be introduced to design software as well as nationally recognized design and installation standards and the importance of working with Engineering, Product management Department personnel for idea and information sharing.

How you will do it

• Provide/communicate Technical Support to Sales and Customer Service Personnel, as well as AHJ's Architects, engineers, contractors and end users with technical and non-technical backgrounds.

• Support specific product range within our Water based fire protection solutions

• Ability to formulate technically sound solutions to customer problems using team input and original research

• Study and be proficient in new product offerings or current product revisions as they arise.

• Contribute with the creation and/changes to Technical Documentation (Tech Data Sheets, FAQ's White papers etc)

• Provide advice and support by applying Tyco solutions according to international codes & standards (such as NFPA, UL, FM)

• Remain versed in current prescriptive standards such as FM and NFPA as they are updated and revised.

• Support New Product Development Projects to both Engineering as well Product Management

• Attend and be pro-active part of assigned industry technical committees

What we look for

Technical Required Experience:

• Associates Degree in Fire Protection or 5-10 years industry/field experience

• Customer focused, team player

• Problem-solver, self-starter and data/analytics driven. Able to think "outside the box"

• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business

• General knowledge of the Fire Protection Engineering principals and awareness of currents industry trends

• Ability to grasp technical concepts

• Able to multitask in a fast-paced environment

• Understanding and application of the applicable NFPA standards in regard to water based fire protection including NFPA 13, NFPA 13R, NFPA 13D among others

• General awareness of the NFPA standards process

• Understanding and application of the applicable FM standards

• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports

• Writing and communication skills (English)

• Strong, positive interpersonal skills

• Presentation skills

• Detail-oriented, particularly with respect to managing customer satisfaction

• Ability to identify need for and develop, processes and supporting materials

• Well-versed in MS Office Suite, including Word, Excel, and Outlook

• The use of SprinkCAD/AutoCAD or willing to be trained.