Human Resources Manager - Florida Scholars Academy

Our team members enjoy competitive salaries, a well-rounded benefits package,generous paid time off (including 12 holidays, vacation, and sick leave), and an array of professional development opportunities. We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions - personalized to every student.

Deadline to apply is 11:59 PM on

Position General Summary:

The Manager, Human Resources, Florida Scholars Academy is responsible for overseeing and facilitating the training of Florida Scholars Academy (FSA) staff, investigating incidents at Department of Juvenile Justice (DJJ) facilities, and managing the FSA Human Resources activities, policies, and procedures. This position works collaboratively with senior leaders in their designated functional areas to analyze data and provide recommendations for action plans to resolve issues and continuously improve FSA. This position provides support with Coaching for Success and Counseling Plans for FSA. This position will work closely with the Manager, Professional Learning to make data-driven decisions to determine and execute goals, meet desired outcomes, and provide tailored learning and development to FSA employees. This position works collaboratively within Human Resources and Operations to create internal efficiencies regarding HR policies and procedures while serving as an informational resource in the Human Resources area to FSA.

Essential Position Functions:

• Collaborate with Manager, Professional Learning to plan, modify, and oversee FSA projects and procedures related to employee learning and development.
• Manage, lead, plan, execute, and provide guidance on learning and development projects and programs that are responsive to organizational goals and strategies.
• Ensure continuous learning opportunities are available to all staff, promoting career growth and alignment with FSA's mission.
• Support managers in implementing Coaching for Success and Counseling Plans to address employee performance and development.
• Foster a culture of feedback and performance improvement across all levels of FSA.
• Ensure accurate tracking and reporting on employee performance, training outcomes, and HR-related metrics.
• Collaborate with Senior Manager, Professional Standards to conduct FSA related investigations and provide investigative summaries; for performance or misconduct issues specifically related to an instructor, provide investigative summaries to the Florida Department of Education.
• Investigate and resolve employee relations issues, ensuring fair and consistent application of FSA's policies and procedures.
• Lead investigations related to incidents at Department of Juvenile Justice (DJJ) facilities and provide recommendations for corrective actions to improve operations.
• Serve as the primary HR contact for investigations related to Title IX, EEO claims, and other legal matters within FSA.
• Ensure that investigations are conducted promptly, thoroughly, and in compliance with FSA policies, and that corrective actions are implemented where necessary.
• Act as a resource for employees and managers, offering conflict resolution and problem-solving support.
• Foster a collaborative and supportive work environment that encourages innovation and continuous improvement.
• Review, refine, and optimize HR policies, procedures, and workflows to ensure they are efficient, effective, and in alignment with FSA's goals.
• Stay updated on HR best practices, emerging trends, and regulatory changes to continuously improve HR services.
• Work closely with senior leadership at FSA to ensure HR strategies and initiatives align with organizational priorities and support FSA's mission and vision.
• Ensure HR policies and procedures at FSA are in compliance with all relevant federal, state, and local employment laws.
• Conduct regular audits of HR policies and procedures to ensure legal compliance, operational efficiency, and alignment with FSA's values and priorities.
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor's degree in human resources, business administration, public administration, or related field; or equivalent combination of education and relevant experience.
• PHR or SPHR, preferred
• Title IX Coordinator Certification, preferred

Experience:

• Five (5) years of progressive Human Resources experience in Employee Relations, Investigations, or Professional Learning
• Three (3) years of Management experience preferred
• Public sector Human Resources, preferred

Knowledge, Skills, and Abilities (KSA's):

• Knowledge of applicable federal and state laws, school district rules, codes, and other regulations related to Human Resources
• Ability to interpret, explain, and apply applicable laws, codes, and regulations
• Knowledge of principles, methods, and techniques of human resources administration
• Demonstrated ability to maintain a high level of confidentiality
• Strong written and verbal communication skills
• Strong interpersonal skills
• Excellent customer service skills
• Strong organizational skills
• Ability to work with and through people to establish goals, objectives, and action plans
• Demonstrative skill in attention to detail
• Ability to function effectively in a high demand environment
• Ability to work independently and as a team member
• Working knowledge of general office practices, methods, and equipment, including computer skills in Microsoft Office suite of products
• Ability to compile, review, categorize, prioritize, analyze, and interpret data and/or information

Core Competencies for Success:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization in the community by serving as an ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS

Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal "noise"; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers

CREATIVITY

Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially "fail fast"

SELF KNOWLEDGE

Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn't defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions

PLANNING

Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING

Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers

DRIVE FOR RESULTS

Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

Physical Requirements and Environmental Conditions:

• Frequency of travel: Frequent travel is required for meetings, training, and conferences; location may vary and may require overnight stays.
• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)