EQS Equipment Resolution Supervisor

Coca-Cola Bottling Co. Consolidated
life insurance, paid time off, paid holidays, 401(k)
United States, North Carolina, Charlotte
Feb 28, 2025
Requisition ID:215659 Posting Locations: Charlotte Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The primary purpose of the EQS Equipment Resolution Supervisor is to drive operational performance for the Phone Fix and Dispatch team by developing and optimizing team efficiencies with a focus on quality interactions and operational process quality. Duties & Responsibilities Coach, teach, and train assigned Dispatcher and Phone fix Planners and Specialists to deliver operational plans and drive results through employee performance Review performance reports and scorecards to identify wins and opportunities, discuss results and work with managers to execute action plans that course correct and drive successful behaviors Daily review of equipment services reports and performance tracking, including scorecard methods; Provide input to management based on trends and observations; Resolve customer, business partner inquires Communicate with customers, equipment services team, and other cross functional partners to ensure alignment Execute action plans to capture customer opportunities that improve customer experience and operational performance Influence key staffing decisions and line of business assignments Expense management, including T and E and COUPA Knowledge, Skills, & Abilities Must be able to effectively communicate Must be organized and have time management abilities Must be self motivated and give excellent customer service Must be proficient with computer skill, decision making, and priortization Minimum Qualifications High School Diploma 1-3 years of experience Work Environment Office Environment Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.