Customer Service Specialist - Kingston, NY

Working at Ulster Savings Bank

At Ulster Savings Bank, you'll be part of an enthusiastic team of people where we believe in working closely together for the benefit of our customers, communities, and each other. When you add this to an environment that allows skills and experience to bring forth growth and change, you'll find plenty of room to grow professionally. We offer an excellent benefit package, including paid time off, paid holidays, medical, dental and vision insurance, matching 401k plan, and educational assistance. Final candidates are subject to a pre-employment background check, which will include, but is not limited to credit history.

Ulster Savings Bank is officially Certified by Great Place To Work

Click here to learn about our benefit package.

Are you looking for a rewarding career with growth potential?

Business Development drives financial performance through profitable revenue growth, goal attainment and exceptional customer service. All employees have a role in Business Development and are responsible to identify potential opportunities to cross sell all Bank products and/or services to both new and existing clients. Employees will continually prospect, both within and outside of the Bank, to create new lead streams for any and all of the Bank's business lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide excellent customer service by identifying customer's issues/problems, determining the cause, explaining the best solution, expediting the correction, and following up to ensure resolution.
2. Act as primary customer support for Internet Banking, Mobile Banking Devices, Bill Pay Service, Treasury Management, Remote Deposit Capture and other electronically delivered services.
3. Ability to successfully navigate administrative support tools for online banking, bill pay and debit cards that aid in problem/issue resolution.
4. Document all customer inquiries, tasks, and case activities in Nautilus.
5. Knowledge of all Bank Departments to assist in first call resolution.
6. Problem solve all online banking related issues and handle e-mail and voice mails responses.
7. Cross-sell bank products, services and actively seek referrals.
8. Serve as a back- up for Back Office Operations on an as needs basis.
9. Any other tasks as assigned by management.

Qualifications

1. Excellent oral, written, and analytical skills.
2. Excellent telephone skills.
3. Strong interpersonal/customer service skills
4. Strong overall technical and problem-solving skills.
5. Team player.
6. Ability to work flexible work schedules.
7. Knowledge of DNA and Internet.
8. Knowledge of Windows operating systems including Word, Excel.
9. Bi-lingual a plus.
10. Minimum 2 years banking or customer service experience

Ulster Savings Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability or protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.