Production Support w/Fiserv Enterprise Payment Platform

About Cognizant's Digital Engineering Practice:

At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective empathy and comradery, thus increasing their ability to anticipate unforeseen development scope changes and maintain high quality deliverables. Across our US Studio system or within client development sites, our Digital Engineering teams ideate and develop innovative cloud-based solutions following a Lean-Agile process with DevOps culture. Working in Cognizant Digital Engineering provides DevOps engineers consistent opportunities to push digital boundaries while growing their exposure to transformational technologies.

The Role:

Cognizant is looking for an experienced and innovative Production Support w/ Fiserv Enterprise Payment Platform experience to serve our diverse base of global clients. As a member of our team, you will build cutting edge, cloud-based software that powers modern business. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the ideal candidate is an expert engineer who values the "team", drives continuous improvement and is unafraid to challenge the legacy status quo with creative cloud-based solutions.

Location: Troy, Michigan OR NYC, NY

Responsibilities:

L2 support

• Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in payment platform - ACH/WIRE preferably in Fiserv
• Associate has to be strong in one of the skillset - Mainframe or .Net
• Experience and knowledge in Banking domain
• Production Support Experience in handling L2 incident, PR, SR Management with SLA adherence
• Experience in working with COTS product vendors for Banking (Preferred : FIS products)
• Knowledge in .NET / JAVA / Mainframe (Basic troubleshooting by referring logs)

L3 support

• Experience and knowledge in experience in payment platform - ACH/WIRE preferably in Fiserv EPP products
• Production Support Experience L3 - in handling incident's passed from L2 team, with SLA adherence
• Experience in working with COTS product vendors for Banking is preferred. Have experience in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or COTS products
• Hands on experience in .NET / JAVA / Mainframe for Minor Enhancements, Problem requests, Service requests, Permanent bug fixes, Change Requests
• Develop, test, deploy and release application changes
• Ability to troubleshoot and resolve advanced technical issues, by collaborating with L1 and L3
• Root Cause Analysis: Perform thorough analysis to identify the root causes of issues and provide permanent fixes
• Implementation of Solutions: Develop and deploy scripts, patches, or updates to address technical issues
• Develop, test, deploy and release application changes
• Ability to troubleshoot and resolve advanced technical issues, by collaborating with L1 and L3
• Root Cause Analysis: Perform thorough analysis to identify the root causes of issues and provide permanent fixes
• Implementation of Solutions: Develop and deploy scripts, patches, or updates to address technical issues

Required Skill:

• Mandatory Skillset - .Net or Mainframe, prod support experience, service management and minimum 1+ years of experience in payment platform - ACH/WIRE preferably in Fiserv EPP products
• Retail Banking experience is mandatory

• COTS product or product knowledge in Fiserv DNA, FIS Systematic, FIS Payments, Actimize, AFS Vision, EPP products or equivalent products is preferred

• Good communication skills, strong production support experience in managing and adhering to SLA
• Work from office

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan