Sr. Product Manager, Technical

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Key Responsibilities & Skills

Product Vision & Planning Skills:

• Partners with business, stakeholders and leadership to understand current customer experience and identify areas of opportunity.
• Ongoingly liaisons with business and application teams to stay abreast of their roadmaps, as well as technology direction.
• Documents and communicates the product vision, strategy, technical capability roadmap, and provide updates to internal and external stakeholders, as needed.
• Ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.
• Drives platform adoption and customer satisfaction through continuous improvement and feature enhancements.
• Facilitates and communicates quarterly scope and delivery planning. Participates in and contributes significantly to key ceremonies: Program Increment (PI) Planning; System Demos; Inspect and Adapt sessions.
• Maintains current understanding of tech trends, competitor products, and customer feedback to identify impacts to existing roadmap and opportunities for improvement and innovation.
• Creates and maintains product documentation, including user flow, and use cases. Conducts analysis of quantitative and qualitative data to identify product opportunities or root cause of issues and determine the opportunity impact and size.
• Influences product feature set or technical improvements to improve customer experience.
• Surveys and anticipates industry trends and analyses for potential impacts or opportunities to the product.
• Able to communicate, influence, and sell ideas at VP level and below. Able to deliver product presentations.

Product Execution & Delivery Skills:

• Attends project requirements sessions to understand platform impacts and opportunities.
• Works closely with IT & engineering teams to define technical specifications, ensure feasibility and to identify dependencies and optimum delivery strategies.
• features, user stories, use cases, and acceptance criteria to meet intended solutions.
• Collaborates with stakeholders and dev teams to plan and communicate anticipated release schedule.
• Reviews dashboards and reports that track product health and success metrics, technical KPI's. Takes an owner perspective on product quality and performance in the production environment.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

Qualitative Skills:

• Evangelizes and contributes to an environment and culture where the team is immersed in a "customer first" mindset.
• Understands and advocates for the importance of excellence in customer identity security and self-service.
• Mentors and guides junior technical product managers & owners, fostering a culture of collaboration and excellence.
• Identifies execution, operational, organizational issues that impede product success and proactively and constructively communicates and collaborates on improvement planning.
• Able to drive specific ad hoc analysis and present the information to VP level and below on request.
• Excellent requirements elicitation and writing skills for various audiences.
• Experience in developing Features, and User Stories for DevOps teams.
• Proven record in delivering large, sophisticated business/technology initiatives as a Product Manager or lead technology role.
• Effective communication with leadership, technical, and non-technical audiences, with collaboration and influence skills.
• Excellent written and verbal communication skills for presenting complex technical information clearly.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
• 7+ years of experience in technical product management role. Experience in Customer Identity & Access Management or related technology preferred.
• 5+ years hands on technical writing for various audiences, such as features and user stories for DevOps teams for large scale applications or backend teams.
• Strong technical background, with the ability to understand complex technical concepts and communicate them effectively.
• Proven record in delivering large, sophisticated business/technology initiatives as a Product Manager or lead technology role.
• Effective communication with leadership, technical, and non-technical audiences, with collaboration and influence skills.
• Excellent written and verbal communication skills for presenting complex technical information clearly.
• Ability to balance strategic thinking with tactical execution.
• Experience working with Agile methodologies and cross-functional teams.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Passion for creating secure, seamless, and user-friendly Customer Identity solutions.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.