Program Manager

Job Summary

The Program Manager (non-clinical) is part of a multi-disciplinary team that provides comprehensive behavioral health (mental health and substance abuse) prevention, treatment and aftercare services for AI/AN youth, adolescents, and adults. The Program Manager is responsible for program compliance, and represents the agency at community events, meetings, and during program reviews. The Program Manager assists the Program Director in ensuring the overall effectiveness of the Manager's respective Program.

Essential Functions

An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Oversee program compliance as required by the grant or contract.
• Coordinate and participate in program team meetings.
• Assist in the development of program activities as outlined in work plan.
• Complete monthly, quarterly, semi-annual and/or annual program reports.
• Enter data into grant specific databases, ensuring that entry is accurate and timely.
• Attend program meetings, including off-site meetings requiring travel.
• Assist the Program Director in preparing for audits or technical reviews and represent the team at the audit or technical review meetings.
• Assist with budget management and program deadlines.
• Regularly communicate with funding entities to ensure adherence to program requirements.
• Keep Director well informed regarding activities, pending issues and potential problems.
• Maintain strict confidentiality of client and personnel information.
• Provide direct services, such as case management, case navigation, and linkages and referrals, to clients in a manner, which respects their basic human rights and guarantees a fair and equal process to resolve all denial of care conflict.
• Attend all staff meetings and departmental and agency events as required by Program Director
• Adhere to agency policies and procedures and advances the goals of UAII in a manner that embodies the agency's philosophy.
• Other duties as assigned or required to fulfill the purpose of the position

Minimum Qualifications (Education & Experience)

• Bachelor's Degree in Social Work, Psychology, or related behavioral health field; or
• Two years' experience working in a behavioral health program.
• A valid driver's license and updated auto coverage, if driving for the company and/or a requirement of the position.
• A combination of experience, education, and training may substitute for degree requirements on a year for year basis.

Preferred Qualifications (Education & Experience)

• A minimum of two years sobriety required for Substance Use Disorder (USD) program.
• Experience working with the American Indian/Alaskan Native community.
• Experience working with nonprofit organizations, community groups, and performance-based government contracts.

Knowledge, Skills, Abilities, and Competencies

• Knowledge of Indian Self-Determination and Education Assistance Act (PL93-638).
• Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).
• Knowledge of the Affordable Care Act (PL 111-148).
• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) cultures and lifestyles, and work effectively with AI/AN population.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants, while maintaining a high level of professionalism.
• Skills in operating personal computer using a variety of computer software (Microsoft Office, Adobe, Microsoft Teams, Zoom).
• Ability to maintain strict confidentiality of client and personnel information, exercise discretion, and comply with all applicable federal and state privacy laws, as well as UAII policy (HIPAA, HITECH, etc.).
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to keep up with a fast-paced environment.
• Ability to anticipate issues and find solutions quickly and effectively.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to interact with various people on various, and at times, complex issues.
• Ability to work independently as well as with teams.

Working Conditions

The work environment characteristics described here represent those an employee encounters while performing the primary functions of this job:

• Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.
• Because of occupational exposure to aerosol transmissible diseases, employees are strongly encouraged to receive annual influenza and COVID-19 vaccinations to not only protect their health, but also the health of our colleagues and the community. In the absence of the recommended vaccinations, employees are advised to wear a mask at all times while on company premises as a precautionary measure to help prevent the spread of illnesses.
• Employees in clinical positions are required to provide yearly proof of a tuberculosis screening.
• Employees who may have occupational exposure with blood and other potentially infectious materials will be offered the appropriate Hepatitis B immunizations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.