Tutoring Coordinator

Appalachian State University

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Feb 26, 2025

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Position Title	Tutoring Coordinator
Location	Boone, NC
Faculty Rank	No
Provide Rank
Position Number	083321
Department	Student Learning Center - 202120

Position Summary Information

Minimum Qualifications	Bachelor's degree from an accredited institution. Ability to work evenings to support the operation of tutoring services. Excellent customer service with strong attention to detail and organization. Experience providing tutorial and/or learning support services to students. Strong interpersonal skills.
License/Certification Required
Preferred Qualifications	Master's Degree from an accredited institution. Direct experience with tutoring services at the university level.
Essential Duties and Responsibilities	University Tutorial Services provides content-specific academic support to approximately 2,000 undergraduate students annually, including targeted services for students who face unique challenges. Reporting directly to the Executive Director of the Student Learning Center, the Tutoring Coordinator coordinates the day-to-day administrative operations for content-specific appointment-based and drop-in tutoring services. Job responsibilities and duties entail: Job Category: Tutoring Operations and Procedures 60% Coordinate the day-to-day operations of tutoring in selected subject areas; ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner. Recruit, select, train, and evaluate qualified tutors. Oversee the onboarding employment process for new hires. Ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the web site and in the tutor tracking system. Supervise tutors; provide ongoing guidance and support to ensure quality in tutoring sessions, including corrective employee actions and/or terminating employment. Approve timesheets bi-weekly. Serve as the initial point of escalation in terms of tutoring issues and conflict resolution. Facilitate the training and professional development of tutors in line with College Reading and Learning Center (CRLA) standards and practices. Facilitate the submission of CRLA certification(s) and recertification(s). Analyzing costs and usage data to recommend future service needs. Make recommendations to leadership regarding improvement of tutoring services and tutoring strategic direction. Job Category: Student and Customer Service 35% Oversee the day-to-day operations of tutoring services front desk. Hire, train, and supervise front desk staff. Promote and create a welcoming, accessible, and collegial learning environment at the tutoring center; assist tutors and students as needed. Respond in a timely manner to inquiries about the center and its services, record concerns as required, and seek informal resolution that is satisfactory to all parties, serve as the initial point of escalation in terms of issues and conflict resolution; escalate concerns to supervisor when appropriate. Job Category: Other 5% Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities. Actively participate in Student Learning Center staff meetings and professional development opportunities. Perform other related duties as assigned.
Type of Position	Full Time Position
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	100%
Work Schedule/Hours	Monday-Thursday, 10:00 am - 8:00 pm, schedule will vary, evening and weekend work included
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Suggested Salary Range	$46,000-$51,500
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Posting Details Information

Posting Date	02/25/2025
Closing Date	03/23/2025
Open Until Filled	No
Evaluation of Applications Begins	03/17/2025
Proposed Date of Hire	04/21/2025
Special Instructions to Applicants	Please attach required documents: Letter of interest Resume List a minimum of 3 professional references in the application or attach a List of References with contact information.
Search Chair Name	Lee Cope
Search Chair Email	copeiial@appstate.edu
Quick Link	https://appstate.peopleadmin.com/postings/49952
Posting Number	201501596P