NOC Technician

Under general supervision, responsible for monitoring and technical support of the network, application, and telephony infrastructure including triage, isolation, ticketing, carrier/vendor management and corrective action systems in a 24-hour/7-day-per-week Network Operations Center (NOC).

Work Schedule: Tuesday- Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs day-to-day monitoring of IT infrastructure availability.
• Monitors network environment through use of various tools to expedite resolution of potential and reported issues.
• Manages repair efforts, drives resolutions and escalations with carriers/LECs.
• Acts as a resource and escalation point for junior engineers.
• Coordinates troubleshooting across network teams to expedite trouble resolution.
• Troubleshoots reported LAN and WAN issues at local and remote locations.
• Audits monitoring platforms, hardware, and circuit inventories for accuracy.
• Triage for Service Desk escalations reporting service outages and slowness.
• Ability to read, follow, and perform training tasks for documents such as operating and maintenance instructions, and procedure manuals.
• Competent and professional written and verbal communication skills.
• Plans and paces own work efficiency and operates in a team atmosphere to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Computer Science, Computer Networking or related field
• Five (5) years of system administration, Telecom, NOC or related experience
• Or equivalent combination of education and experience

COMPETENCIES

• Knowledge of the OSI model.
• Proficient functions of devices such as routers, switches, firewalls, wireless access points, VOIP phones and servers.
• Proficient layer 2 switching concepts/technologies: MAC addresses, VLANs, Trunks, STP
• Understands IP addressing, subnetting and ARP
• Proficiency in routing protocols such as: OSPF, EIGRP, BGP
• Proficiency in Telecom and ISP Handoff preferred
• Proficiency in network discovery protocols: SNMP, NetFlow, CDP and LLDP
• Proficiency in common network troubleshooting tools such as ping, traceroute, nslookup
• Proficient Understanding of Quality-of-Service (QoS)
• Proficiency of copper and fiber transport medias and their associated standards
• Strong desire to learn new and emerging technologies
• CCENT/CCNA/NETWORK+ - Or equivalent knowledge/experience

• Business and Financial Acumen
  
  
  
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others
  • Understands KPIs and how BFS makes money
  • Knows the different business segments and how they relate to one another
  • Understands customer sales and engagement
  • Demonstrates functional and/or technical expertise
  • Understands complex issues and demonstrates problem solving skills
  • Understands how to maximize business results regardless of industry cycle
  
  
  
  
• Results Driven
  
  
  
  • Holds self and others accountable
  • Communicates and sets clear goals with plans to deliver
  • Manages competing priorities effectively
  • Demonstrates appropriate urgency
  • Drives to exceed expectations in alignment with our BFS SPICE values
  • Embraces and follows best practices
  • Demonstrates self-starter, can-do attitude
  
  
  
  
• Strategic Thinking and Decision Making
  
  
  
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes
  • Demonstrates willingness and courage to make tough decisions in a timely manner
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking
  • Asks questions to identify root cause and analyze situations more accurately
  
  
  
  
• Servant Leadership
  
  
  
  • Demonstrates humility by putting others first
  • Builds trust-based relationships
  • Leads by example with kindness and respect
  • Collaborates well across all areas of the business
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating
  • Demonstrates authenticity and encourages others to do the same
  
  
  
  
• Emotional Intelligence
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations
  • Demonstrates self awareness - understands strengths and weaknesses
  • Demonstrates empathy - puts themselves in other's shoes
  • Assumes positive intent
  
  
  
  
• Growth Mindset
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations
  • Demonstrates self awareness - understands strengths and weaknesses
  • Demonstrates empathy - puts themselves in other's shoes
  • Assumes positive intent
  
  
  
  
• Innovation
  
  
  
  • Encourages out-of-the box thinking to create new ways of doing things
  • Continuously seeks to improve and simplify pain points in the business
  • Anticipates, embraces, and leads change
  • Develops and executes breakthrough strategies
  
  
  
  
• Integrity
  
  
  
  • Does the right thing even under challenging circumstances
  • Communicates with honesty
  • Consistently treats others fairly and equitably
  • Demonstrates reliability and does what they say they will do
  • Conducts tough conversations and delivers difficult messages with kindness and respect
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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