New

Application Support Analyst

TEKsystems
$28.85 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Knoxville
Feb 25, 2025
Description Our client is looking hire for their Application Support team. This team handles escalated issues from other support teams or users. This team will be supporting the Supply and Distribution vertical within the company and responsible for ensuring maximum uptime for around 100+ applications. Qualified candidates will have prior application support experience with strong troubleshooting skills. Candidates should also have experience with relational databases (SQL, PostgreSQL, AWS RDS), ITSM process, and understanding of .NET development processes and practices. This is not a development role. If this team cannot resolve an issue, they will work with the Level 3 support (dev teams) to ensure application issues are resolved in a timely manner. This role is a great stepping stone into a development role or higher level event management role. Must be willing to participate in on-call rotation - On-call 1 week every 6 weeks. - Very infrequent volume of issues ever require on-call support Hybrid with 3x/week onsite. Skills Application support, SQL, Windows, Troubleshooting, Customer service Top Skills Details Application support, SQL, Windows, Troubleshooting, Customer service Additional Skills & Qualifications The purpose of this job is to use in-depth knowledge and experience to support the day-to-day functions of a Level 2 information technology (IT) support team and to increase the effectiveness and efficiency of the incident and problem management process. 1.Help maintain an effective, comprehensive service process that includes supporting policies, controls, metrics, procedures and training for teams to address crisis management (e.g., service disruptions, outages). 2.Identify duties required to handle all aspects of a crisis response during any service disruption or outage affecting business departments and end users. 3.Manage service interruptions and failures by recording, communicating, prioritizing, analyzing, and resolving incidents and problems; escalate and route issues to appropriate teams as needed. 4.Provide essential advanced technical support across multiple platforms for business departments and end users; perform ticket analysis to review trends and proactively detect problems. 5.Work with the rest of the Level 2 team to create solutions and automation for ongoing improvements to increase the effectiveness and efficiency of the incident and problem management process. 6.Communicate and collaborate with IT partners to coordinate release and resolution efforts across the Level 1 and Level 2 Teams. 7.Adhere to service level agreements (SLAs) with internal business partners and third parties. 8.Provide and maintain support documentation for knowledgebase updates to be used by Level 1 and Level 2 teams. 9.Assist with monitoring events (e.g., warnings and exceptions) and identify routine activities and resolutions that can be automated to improve system efficiencies. Pay and Benefits The pay range for this position is $28.85 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Knoxville,TN. Application Deadline This position is anticipated to close on Mar 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.