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Transitional Housing Ambassador Program Counselor (HLC)

The Salvation Army USA Central Territory
United States, Indiana, Indianapolis
Feb 25, 2025

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Starting Pay:$20.00-$24.00

Job Objective:

As the Transitional Housing Ambassador Program Counselor, you will be responsible for the development and implementation of the individualized treatment plans for each client. Responsible for providing case management services as needed for the assigned clients. Responsible for maintaining a caseload and conducting individual, family, and group counseling as noted in the treatment plan. Teach educational classes as needed. The Transitional Housing Ambassador Program Counselor serves to ensure the Mission of The Salvation Army is effectively carried out.

What You Will Do:



  • Formulates goals and objectives with the client by preparing a written treatment plan
  • Prepares the treatment plan in accordance with the Biopsychosocial assessment, ASAM criteria and Initial Treatment Plan
  • Reviews goals on an ongoing basis and makes changes as needed for the client
  • Documents all progress towards goals and objectives on a progress or group note
  • Documents all client contacts in the electronic medical record system, including progress notes, treatment plans, monthly reports, discharge summaries, and discharge plans
  • Presents the client's case with the multi-disciplinary team in initial staffing
  • Update treatment plans, renew assessments, and discharge summary signed by the team
  • Staffs any changes in client's treatment goals and objectives and obtains signatures as appropriate
  • Counsel individual clients in accordance with goals developed on the treatment plan using therapeutic approaches including cognitive behavioral therapy, motivational interviewing, dialectical behavioral therapy, psychoanalytic therapy, reality therapy, Gestalt therapy and behavioral therapy
  • Provide support to clients' families in accordance with the goals established in the treatment plan with signed consent
  • Facilitates group counseling sessions and follows the assigned group format for each session
  • Collaborates with other counselors as needed to ensure continuity of care
  • Prepares and facilitates clinical and educational classes as needed
  • Documents on a group note the clinical observations and behaviors of the client
  • Prepare progress notes for each client and completes the group notes within 24 hours of the initial contact. All individual and family counseling progress notes are to be turned in at the end of the working day of the scheduled session
  • Attend staff meetings, departmental meetings, seminars/conferences, and in-service meetings and training programs as scheduled
  • Completes monthly Peer Reviews as assigned by the Lead Counselor or designee
  • Maintains client confidentiality of all client information according to Federal, State, and The Salvation Army standards, policies, and procedures
  • Maintains certification by meeting certification requirements
  • Facilitate client visitation per the Department of Child Services agreement
  • Documents client progress into the electronic medical record system and is responsible for updating level of care as needed
  • Works assigned overtime hours as directed to ensure coverage of facility operations and approved by the supervisor or manager
  • Conducts outside assessments for clients as assigned and Withdrawal Management within 48 hours of admission, as applicable
  • Other tasks as assigned by leadership


Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor's degree required in human services or other related field. Master's degree in human services or other related field preferred.

Background Checks: Position requires a background check to be completed and all background check results will be reviewed.

Experience: Minimum of 1-2 years direct services in substance abuse field preferred. Must be willing to work at least 1 evening per week and some weekends. If in recovery, must demonstrate at least two years of sobriety with evidence of emotional and social stability

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. CADAC or ACIT certification through ICAADA preferred. If not CADAC or ACIT certified, must obtain within 12 months of employment.

Skills/Abilities:



  • Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
  • Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
  • Bilingual and able to read, write and speak Spanish preferred.


Supervisory Responsibility: None

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:



  • Good speaking, hearing and vision ability, and excellent manual dexterity
  • Lifting, pulling, and pushing of materials up to 25 pounds
  • May require bending, squatting, walking.
  • May require standing for extended


Travel: Position may be required to attend court hearings or external training opportunities. Transporting clients may also be required.

Working Conditions: Work is performed in a typical office environment; Full-time position; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

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