Director, Commercial Applications

The Director Commercial Applications role is responsible for guiding the Salesforce platform and other applications in the commercial functional area technologically, strategically, and operationally, by bringing strong leadership to the enterprise. This role will set and execute on a strategic vision and roadmap for the organization by collaborating with stakeholders and executive leadership. The role will act as a strategic thought partner and liaison between several cross functional teams. As a leader of the team, you have a direct impact on design, standards, security, and feature enhancements. The position will establish and drive delivery for all Commercial systems' (Sales, Marketing, R&D and Revenue Management) capabilities in alignment with a multi-year Product Roadmap. You will work across functions - Applications, Architecture, Data, and various stakeholders - to develop a strategic vision and adherence to overall IT strategy and vision. You will manage multiple delivery teams and ensure compliance with standards and policies. You will stay ahead of changing technologies and demonstrate experience with clean interfaces and successful user journeys.

• Create a platform roadmap and define priorities, liaising with stakeholders. Product Management of Salesforce Sales Cloud, Marketing Cloud, Service Cloud as well as integrations to adjacent enterprise applications and third-party applications.Responsible for building and implementing innovative customer strategies around customer engagement, data insights and digital channels.Builds and maintains cross-functional relationships with stakeholders to ensure the solutions teams meet expectations and contribute to achieving business goals.
• Manage a team of administrators, developers, analysts, and coordinators who will code and operate systems to directly support our business team manage and support our customers.Accountable for ensuring ongoing support, architectural design, and custom dev activities as well as responsibilities for enhancements, upgrades, data conversations, release updates, and reporting for multiple departments.Managing enhancements of business processes and driving operational efficiencies across the organization.Manage the maintenance of the ERP, HCM solution architecture documentation that includes Business Capability Maps, Business Process Flows, solution architecture, core concepts and key decisions.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.Data management to improve Salesforce data quality, implementing rules and automation as needed.Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.Manage the Software Development Life Cycle to Ensure that all delivery activities are performed in an efficient, quality, and compliant manner.
• Serve as the subject matter expert (SME) for the administration of the Salesforce.com.Own the communication of any platform changes to end users and stakeholders.Manage relationship with multiple vendors and ensure accountability and quality of delivery by reviewing KPIs and other performance metrics on a regular basis.Administer system security ensuring users are granted appropriate and approved access.Ensure up-to-date documentation of system functions, processes, and capabilities.
• Additional responsibilities as assigned.

• Bachelor's degree in Computer Science or related field, including 15+ years of relevant IT experience is required.
• 5+ years of direct people leadership & vendor resource management experience is required.
• 5+ years of experience leading large-scale end-to-end platform implementations and systems consolidations in a fast-paced software business using appropriate SDLC methodologies in a CRM environment (SalesForce, Oracle, etc.) is required.
• 5+ years of experience in managing processes for environment management and integrity, security, pipeline management, code integrity, compliance, and release management is required.
• 5+ years of experience with hands-on experience in cloud platforms (SalesForce, Oracle, SAP etc.) with hands-on experience and advanced technical knowledge in configurations and standard practices is required.
• Experience with at least one full large scale implementation of Sales Cloud, Service Cloud and Marketing Cloud is required.
• Hands on experience with Salesforce eco systems including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, etc. is required.
• Strong background in administration, customization, and integration of Salesforce and other business systems like Oracle, SAP, NetSuite etc. is required.
• Extensive experience with Order to Cash cycle, specifically in Order Management, Pricing, Revenue management, financial modules, and integrations with third-party systems is required.
• Ability to travel up to 5% travel.

• Thorough knowledge and understanding of SDLC and agile best practices and techniques.
• Experience working with technical and functional resources and following an Agile based delivery methodology.
• Interface and partner with C-level Executives and Senior Management.
• Ability to understand the business, business needs and identify areas that can be optimized.
• Demonstrated ability working on complex issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Experience with preparing and adhering to a budget.
• Ability to think critically, solve problems, make decisions, and build trust across the organization.
• Ability to guide team on multiple tasks and deliver results with aggressive timelines.
• Previous experience of having overall control of planning, staffing, budgeting, managing expense priorities, and recommending, and implementing change.
• Ability to liaise with stakeholders at all levels.
• Translating requirements into technical solutions.
• Experience in change management and governance.
• Having a developer background and skill sets like Java, Python are a huge plus.
• Using analytical thinking, problem-solving skills and showing attention to detail.
• Leading with a positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed.