Field Service Manager

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations:
Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Manager to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

The Field Service Manager is responsible for overseeing and coordinating the field service operations of our electromechanical repair shop. This role ensures efficient scheduling, resource allocation, and execution of field service jobs while maintaining high standards of quality, safety, and customer satisfaction. The Field Service Manager will lead a team of service technicians, manage customer relationships, and contribute to the continuous improvement of service operations. The position is based out of the Cleveland Service Center, with frequent on-site work at our customer locations.

1. Manage and oversee the daily operations of the field service team, ensuring timely and efficient service delivery.
2. Develop and implement service schedules, assigning technicians based on skills, availability, and job requirements.
3. Provide leadership, training, and mentorship to field service technicians, fostering a culture of safety, accountability, and customer focus.
4. Ensure all fieldwork, including troubleshooting, repair, installation, and maintenance of electromechanical equipment, meets company standards and industry regulations.
5. Monitor job progress and address any challenges that arise to minimize downtime and maximize efficiency.
6. Establish and maintain strong relationships with customers, addressing their concerns and ensuring a high level of satisfaction.
7. Collaborate with other departments, including sales and operations, to align service activities with business goals.
8. Maintain accurate records of service activities, technician performance, and job outcomes.
9. Enforce safety policies and procedures, ensuring compliance with all relevant regulations and guidelines.
10. Analyze service data and metrics to identify trends and areas for improvement, driving continuous operational enhancements.
11. Work together with regional field service management/coordinators in utilizing regional resources when necessary.

Qualifications and Competencies:

1. Bachelor's degree in Engineering, Business, or a related field preferred; equivalent work experience considered.
2. Minimum of 5 years of experience in field service management, preferably in an electromechanical repair or industrial service environment.
3. Strong technical knowledge of electromechanical systems, including motors, pumps, generators, and controls.
4. Proven leadership and team management skills with experience supervising field service technicians.
5. Excellent problem-solving abilities and decision-making skills in fast-paced environments.
6. Strong customer service and communication skills, both verbal and written.
7. Proficiency in job scheduling and service management software.
8. Ability to travel as required to customer sites and field locations.
9. Ability to work in industrial environments, including exposure to mechanical equipment and varying temperatures.
10. Ability to lift up to 50 lbs and perform physical tasks related to equipment inspection and repair.

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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