Customer Service Representative

Avient Corporation
United States, North Carolina, Greenville
5750 Martin Luther King Junior Highway (Show on map)
Mar 25, 2025
About Us: Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Summary As part of our operations organization, you will be working closely with our customers, Account Managers and the Regional Business Managers as well as colleagues from Customer Service, Supply Chain Management and external Logistics Service Providers. You have a customer mindset and will make sure that our customers receive the right product at the right place under the right conditions. You are interested in the improvement of processes and eager to work with ERP systems like SAP. We offer a hybrid workplace with an office in Greenville, North Carolina. The Customer Service Representative (CSR) is responsible for the complete order handling, from SAP master data maintenance to order receipt up until and including the delivery to the customer in a reliable way. In that, the CSR always looks for opportunities to continuously improve these processes. The CSR works actively together with account managers and regional business managers in one or more business segments to deliver products to the customers. Furthermore, a CSR acts as back-up in case of the absence of another CSR and is the primary contact person for the customers concerning orders. The CSR reports directly to the Customer Service Manager. To summarize, we are looking for a candidate who is not only content-wise very knowledgeable but is next to that the right person to strengthen our team in the upcoming challenges. It is important that you see the upcoming challenges as fun and you get energized from them. Essential Functions Key Areas of Accountability / Responsibility All employees have the responsibility to: Show behavior in line with the SHE and Security risks and agreed controls, including being compliant to Avient Protective Materials requirements, rules and procedures Address any person behaving in a SHE and Security irresponsible way Report any SHE and Security incidents (including observed risks) to management Avient Protective Materials Values - Must strive to behave in line with Avient Protective Materials Values, supporting and encouraging colleagues in their alignment with our Values. Aspires to demonstrate exemplary behavior with respect to the Avient Protective Materials values inside and outside APM. Manufacturing Excellence - Avient Protective Materials wants to be 'best in class' in every respect, including manufacturing. To excel in manufacturing, we need to optimize how we do things. Everyone within the organization has at least one role within Manufacturing Excellence. Roles and responsibilities are defined and assigned to those involved in the different Manufacturing Excellence Work Processes. Ensure all work is conducted in a safe and effective manner and all applicable procedures and policies are followed. Take action to correct unsafe acts, systems, and procedures. Abides by Avient Protective Materials procedures/policies regarding security, inclusive of: employee security agreements; use of non-disclosure agreements with outside parties; control of Avient Protective Materials intellectual property limited to a "need to know" only basis; no unauthorized use of cell phones, cameras, computers or APM property; reporting security threats and incidents; proper control of APM property and keys. Comply with all job-related safety and training requirements in a timely manner. Perform other duties as assigned. Projects or Special Assignments Collaboration on projects and/or documentation Communicate issues for resolution/investigation Complexity of the Job Dedicated to superior customer service and satisfaction. Develops and maintains positive relationships with both internal and external customers. Team player showing exemplary behavior who has the ability to work with people from different departments, different backgrounds, different cultures Being excellent in providing good service to our customers (customer centricity) Change agent strengthening the team in which they will be supported, coached, challenged, etc. with regards to the roll-out of continuous improvements within our process. Experience and interest in continuous improvement of processes in line with the Lean methodology Education and Experience 5+ years of relevant customer service experience in a business-to-business environment Analytical capabilities able to analyze OTC processes & identify improvement areas Secondary vocational education / Bachelor's degree Fluent in English (speaking and writing) Training/Knowledge of SAP-OTC Microsoft Office, strong in MS Excel Process understanding Dedicated to superior customer service and satisfaction Develops and maintains positive relationships with both internal and external customers Advanced problem-solving / troubleshooting skills We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business. By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient's strategic goals, to meet our customer needs, and to accomplish your career goals. At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, ApplicationAccommodation@Avient.com.