Customer Call Center Specialist I - Bilingual (Spanish)

We're committed to bringing passion and customer focus to the business.

The Customer Call Center Specialist I - Bilingual performs a full range of customer service-oriented telephone, website, intranet, and online banking services via multimedia communication as directed by the Managers of Customer Contact Center. Develops meaningful relationships with customers to deliver the best banking experience possible.

Essential Duties and Responsibilities

• Receives and processes incoming calls from customers with a prioritization of customers who require an agent who speaks another language fluently.

• Responds to inquiries and determines the appropriate response or direction for the caller.

• Assists in the completion of new account or loan applications.

• Issues messages and resolves complaints as necessary.

• Performs various operational background duties.

• Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.

• Reviews reports, prepares correspondence, and participates in special department projects as required.

• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Provides translation services for Simmons internal departments to assist customer transactions upon request.

• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence and memorandums.

• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations.

• Ability to write simple-to-business correspondence and routine reports.

• Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.

• Ability to speaks another language fluently.

Education and/or Experience

• HS Diploma/GED

• One year of customer service or sales experience, preferably in a financial setting, is required.

Specialized Training

• None

Computer Skills

• MS Word and Excel

Certificates, Licenses, Registrations

• None

Other Qualifications (including physical requirements)

• Must possess excellent telephone skills, including a professional speaking voice.

• Must have good oral and written communication skills.

• Must be proficient with a PC.

• Must present a friendly, professional image and conduct.

• Must maintain punctual and regular attendance.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication, Critical Thinking, Judgment and Decision Making, Sales

• Customer Service, Professional Telephone Skills, Business Writing

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.