New

Senior Tech Support Associate, Tech Support Center

George Washington University

United States, D.C., Washington

Feb 22, 2025

I. JOB OVERVIEW

Job Description Summary:	GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence. This Senior Tech Support Associate, Tech Support Center position works within GW Information Technology and ensures collaboration with both University stakeholders and external vendors. This senior technical position provides direct enhanced and complex technology support to end users including faculty, staff, and students. This position often focuses on the diagnosis, maintenance, and repair of both hardware and software issues in a school or division environment. This role typically handles Tier II requests and may provide other enhanced information technology (IT) services using advanced knowledge or methodologies. This position provides general IT services to their client group(s), liaising with central university IT services when solving complex problems and integrating solutions. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
Hiring Range	$57,083.83 - $102,609.94
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	GW IT
Family	Information Technology
Sub-Family	Tech Support/Service Delivery
Stream	Individual Contributor
Level	Level 2
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40+
Work Schedule:	Monday - Friday, 9 am - 5 pm. Occasional weekends and nights may be required.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	Yes (University Wide)
Posting Number:	S013615
Job Open Date:	02/21/2025
Job Close Date:	02/24/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.