Operations Manager - DS Day Services - City Square Employment Supports (CSES)

Mission Statement

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

Your position as Operations Manager supports this mission through providing all aspects of administrative management of the Division's program services.

This is a non-exempt position.

Essential Functions of Position:

Clinical and Rehabilitation Skills

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  Protects the rights and dignity of the individuals we support.

  
  
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  Safeguards the confidentiality of those supported by the programs.

  
  
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  Completes other duties and projects as assigned by the Director.

  
  
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  Provides effective crisis prevention and intervention.

  
  

Administrative and Operations Responsibilities:

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  Monitors program expenditures within the contracted budget.

  
  
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  Ensures that contact with customers and outside agencies is provided in a professional manner on an ongoing basis.

  
  

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  Maintains a positive and professional relationship with the program's neighbors, community members, involved family members, colleagues and funding sources.

  
  

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  Completes consumer payroll as necessary including; printing weekly, monthly and quarterly payroll reports.

  
  
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  Completes monthly consumer billing

  
  
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  Maintains accounts receivable procedures for production customers and invoicing for all contracted jobs.

  
  
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  Submits requests for payment of all bills to the Bay Cove accounting department.

  
  
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  Records and deposits payments received and requests postage meter checks as necessary.

  
  
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  Submits weekly staff time sheets to payroll department and prints up new staff time sheets weekly.

  
  
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  Maintains monthly attendance sheets for programs.

  
  
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  Coordinates the repair of the postage machine, photocopier and other program equipment.

  
  
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  Orders office and program supplies as needed.

  
  
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  Insures that interoffice mail is delivered daily to other departments.

  
  
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  Oversees the distribution of petty cash for the programs and weekly reconciliation of petty cash.

  
  
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  Ensures that agency and regulatory standards are met and maintained, including agency QA audits

  
  
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  Assumes responsibility for keeping driver's license current.

  
  
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  Maintains a safe driving record.

  
  
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  Assumes responsibility for the basic care of the agency vehicles.

  
  
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  Maintains the agency vehicle log accurately.

  
  
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  Follows and implements all program safety procedures.

  
  

Requirements for the position

Professional Characteristics:

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  Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.

  
  
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  Demonstrated supervisory and management experience.

  
  
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  Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.

  
  
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  Ability to work as an effective change agent.

  
  
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  Professional documentation and communication skills, as well as demonstrated organizational skills.

  
  
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  Ability to negotiate and resolve differences.

  
  
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  Ability to function under pressure in a fast-paced human service environment.

  
  
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  Ability to be flexible, open and responsive to ongoing industry changes.

  
  
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  Ability to articulate and communicate Bay Cove missions and strategic direction in a consistent and enthusiastic manner to departmental staff.

  
  
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  Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.

  
  

Personal Characteristics:

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  Ability to assist people with mobility impairments as needed.

  
  
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  Ability to lift 30 pounds.

  
  

Other Qualifications:

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  Current United States driver's license.

  
  
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  An acceptable CORI (criminal record assessment).

  
  
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  BA in business or other related field preferred.

  
  
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  Three years' experience in accounts payable/business administration, experience in office management preferred.

  
  
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  Computer literate in Microsoft Word, Microsoft Excel and QuickBooks and Access.

  
  
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  Attends required orientation and training, including inservice training, conferences and seminars within the indicated timelines and achieves satisfactory competency.

  
  

Mission Traits

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  Protects the rights and dignity of the individuals we support.

  
  
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  Safeguards the confidentiality of those supported by the programs.