Technical Manager (Work and Asset Management)

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Technical Manager (Work and Asset Management) and find your superpower.We need you!

We want to find an innovative, adaptable, and results-oriented Technical Manager for our IT Engineering department. This position can be located in Waltham, MA, Brooklyn, NY, Hicksville, NY, or Syracuse, NY (candidates may also reside in either Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). If you yearn to be innovative, contribute new ideas, and play a critical part in our IT & Digital organization, we want to hear from you!

As a Technical Manager, Enterprise Asset Management, you'll manage application support and delivery. This portfolio includes support across various business units including Generation, Liquid Natural Gas, Meter to Cash, Emergency Work, Inspection and Maintenance, and Construction for Electric and Gas operations. You'll be responsible for leading the design, development, maintenance, and enhancement of business applications for the area. The primary application utilized is IBM's Work & Asset Management solution for utilities; Maximo. Key responsibilities include the following:

• Directthe overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention. Ensuring coordination and alignment with support teams from other areas and dependent business units and functions.
• Workdirectly with business partners, key stake holders, peers or through subordinates to identify requirements and opportunities to create new or modify applications that enable business partners to accomplish key strategies and objectives.
• Manageall deliverables and obligations related to application operation; application maintenance and support; and application release management.
• Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
• Manageall outsourced managed services and cloud/hosted contract SLAs related to application operation.
• Developand driveapplication monitoring for performance optimization and proactive awareness.
• Establishand maintaineffective working relationships with key clients and business partners.
• Developand utilizeperformance metrics to show improvement for service delivery and SLA adherence.
• Developstrategic plans and road maps to standardize and simplify the production release process, improve application resiliency, and increase throughput and service delivery quality.
• Defineand builda high-performing support team and effective support model.
• Ensureadherence to SOX mandated controls.

• Lots of enthusiasm and strong team leadership skills!
• Bachelor's degree in computer science or related discipline or an equivalent combination of education, training, and experience.
• 10+ years related application support experience is required of which 5years includesupervisory/leadership responsibilities.
• 5+ years of related experience managing outsourced IT managed services providers.
• 5 + years ofexperience supporting COTS and other application software solutions.
• Strong experience managing outsourced IT managed services providers.
• Experience working with or supporting work and asset management applications such as IBM Maximo or Logica STORMS; along with integration experience with partner systems such as Click or Salesforce.
• Strong hands-on technical knowledge in application development, configuration, and maintenance support of Enterprise Asset Management implementations, in a mid to large-scale enterprise.
• Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies.
• Experience with IBM Maximo or other Work and Asset Applicationswould be a plus.

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide atngbenefitslivebrighter.comfor full details and descriptions.

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.

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