Managed Services Engineer

Segra is searching for a dynamic and experienced Managed Services Engineer.

Role Overview:

Managed Services Engineer - Voice is responsible for the configuration, implementation, and support of Segra Voice products and solutions. MSE-Voice will work with cross-functional teams including project managers, voice, and data engineering teams to support project and installation including the provisioning, implementation, turn-up, troubleshooting of TDM, Converged PRI, SIP, and Hosted Voice products. MSE-Voice will support Segra functional teams as part of the installation schedule. This position will also support Managed Services as part of an on-call rotation. This position requires a strong working knowledge of Broadsoft, META, and Rev.io Odin provisioning platforms. Strong interpersonal and soft skills are essential, and the MSE-Voice will collaborate one-on-one with customers and vendors during installations. Additional responsibilities include supporting product and service installations for an initial 72-hour window.

Required Qualifications:

• Minimum of 2 years of experience working in Voice to include VOIP, SIP, TDM, and/or Converged.
• Must have experience with VOIP and SIP.
• Must have some experience with META.
• Must have an understanding of LAN/WAN protocols and principles.

Preferred Qualifications:

• Strong interpersonal/soft skills (customer facing)
• Someone with the ability to troubleshoot
• Strong organizational skills
• Ideally, we would like for this person to have Broadsoft experience.

• Bachelor's Degree - Computer Science, Information Technology/Information Systems, or related industry experience.
• Minimum 5 years in Telecommunications, Information Technology, or professional level technical/engineering industry experience.
• Demonstrated understanding of Voice over Internet Protocol (VOIP) competencies and best practices.
• Experience in the development/configuration and support of Voice over Internet Protocol (VOIP) solutions.
• Experience responding to customer service requests by collaborating one-on-one with customers and vendors.
• Trouble resolution and documentation in ticketing platform
• Provide support for Product Management teams relating to Segra Voice products, including adherence to process and change control guidelines.
• VOIP - Hosted IP Voice design, configuration, and implementation
• Understanding of LAN/WAN protocols and principles
• Telephony competencies: TDM T1 programming, converged PRI, and SIP
• META, Explorer, SAS, Hammer Trace, Omnipeek, Wireshark and other packet capture software
• Routing and porting of numbers
• Problem-solving, technical skills (advanced product knowledge), solution development
• Technical experience/troubleshooting skills required for problem resolution.
• Strong interpersonal communication skills necessary

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Charlotte, NC, USA
• North Carolina, USA
• South Carolina, USA
• Virginia, USA
• West Virginia, USA