Genesis10 is seeking a Client Tech Support Specialist for a 6- week onsite contract position with a leading client in University Heights, OH. This role pays $20-25 /hour W2 based on experience.
Job Description:
The Client Systems Specialist is responsible for providing assistance to faculty, staff, students, and guests who contact the ITS Service Desk assisted by a well-trained and customer-oriented student staff. The Client Systems Specialist will serve as client's desktop and systems technician within the Customer Service Operations unit and will assist with coordination of the activities related to support of faculty/staff desktops, including the supervision and direction of work-study students. This role will require troubleshooting and maintaining desktop computer hardware, software, and peripherals, handling confidential information with discretion, and integrity. The position will also provide creative and innovative solutions that take advantage of emerging technologies and trends in the overall area of desktop information technology, as well as other duties as assigned.
Responsibilities:
- Provide maximum system usability for clients by:
- Use TeamDynamix software to track/manage work orders promptly.
- Responsible for resolving routine technical issues on the first call, and sending more complex issues on to tier 2 support for resolution. End-user requests are received via telephone, email, and walk-ins to the Service Desk.
- Communicate effectively with clients with diverse skill sets to assist them in resolving their problems.
- Troubleshooting hardware and software issues on-site, remotely, via email and phone to provide maximum system usability and functionality.
- Assisting end users in the classrooms, computer labs, and meeting rooms equipped with AV, computer, virtual PC, and printer equipment.
- Data retrieval from failing systems (ex. Hard drive failure) using data recovery tools and imaging software tools.
- Diagnose, repair, and rebuild user profiles.
- Diagnose and repair virus and malware/spyware detection.
- Use network tools to troubleshoot network connectivity problems for computers, phones, printers, and other personal devices.
- Ensure the provisioning of advanced expertise in all facets of distributed computing/information technology.
- Assist the Associate Director in supervising Work Study student employees (WSS):
- Train WSS and ensure they have the required knowledge to assist the campus community in a timely manner, respective to their role within the Service Desk. Striving for improved first-call resolution statistics.
- Provide feedback and mentorship to help students develop as young professionals. Create a supportive environment where students can gain hands-on experience and develop soft skills that will assist them in their future careers.
- Participate in regular one-on-ones with WSS to review tickets, give feedback, and build relationships.
- In conjunction with the Client System Specialists, create daily lists for each position type of tickets, tasks & projects that need to be completed.
- Analyze ticket resolution and queue status daily, weekly, and monthly, providing regular reporting and feedback to ITS management.
- Configuration and installation of new hardware by:
- Backing up system configuration files and data from client's old systems.
- Restoration of system configuration files and data to the client's new systems.
- End user migration and customization.
- Physical installation of new systems.
- Removal of old systems.
- Maintain inventory for all equipment
- Perform miscellaneous job-related duties as assigned:
- Provide weekend telephone support when scheduled.
- Provide support as requested for special events after business hours.
- Promote institutional understanding of the ubiquity of information technology by instructing clients as necessary on hardware and software usage
- Engage in professional development by:
- Pursuing advanced training opportunities as available.
- Continuously strive to be a role model for customer service.
- Provide a high-quality and supportive work environment for department professionals and support staff.
- Maximize departmental awareness of external developments in information technology.
Requirements:
- Bachelors in Computer Science or related field or 2-5 years relevant work experience.
- Certifications: A+, Microsoft (MCSE, MCSA, MCP), or 1-3 years experience with applications.
- Excellent oral and written communication skills.
- Excellent customer service skills and professional demeanor.
- Installing/troubleshooting PCs; Experience with a wide range of operating systems and hardware platforms.
- Ability to install, upgrade, and troubleshoot network clients in Microsoft and TCP/IP environments.
- Ability to follow a logical progression of troubleshooting steps when diagnosing hardware and software issues.
- Ability to manage time, prioritize assignments, and work collaboratively with other staff as necessary.
- Must be able to adapt to an ever-changing environment and stay current on emerging technologies.
Preferred Experience:
- Experience working with a virtual environment
- Experience working in a higher education environment
- Knowledge of Active Directory, Group Policy, MDT and SCCM
Genesis10 - Contract & Perm/Direct Hire Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
DIG#10-OH
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Genesis10
life insurance, 401(k)
Feb 20, 2025