Director of Rooms

Omni Hotels & Resorts

United States, North Carolina, Asheville

290 Macon Avenue (Show on map)

Feb 19, 2025

Director of Rooms

Job Locations

US-NC-Asheville

Requisition ID

2025-119747

# of Openings

Category (Portal Searching)

Rooms Operations

Overview

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

To be directly responsible for the overall management of the Rooms Division which covers Front Office, Housekeeping, Guest Services, and Loss Prevention operations.

Responsibilities

Works closely with the other Executive Committee members to insure all financial, service standards and employee relation goals are met.

Participates in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
Maintains close communication with the Resort Manager and other department/division heads.
Recommends programs for the motivation and development of staff.
Assists in developing annual budget and action plans, including annual objectives.
Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.
Conducts daily review of Rooms Division hotel operations with Department Heads.
Attends hotel operational meetings, room's departmental meetings, and associate-related events.
Reviews annual objectives composed by department heads and monitors progress to completion over coming year.

Qualifications

Minimum of 5 years of Hotel Management Experience in a 4 Diamond hotel/resort environment.
Background in Rooms Operations
Exceptional management skills with a proven track record in mentoring/leading a successful team.
Ability to budget and forecast productivities and direct expenses.
Ability to establish and maintain relationships with vendors, community and organizations.
Excellent technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
Flexible schedule to include weekends and holidays.
Ability to communicate effectively and professionally.
Ability to work under pressure.
Ability to work independently and within a team environment.
Must be detail oriented, extremely organized and punctual.
Must be professionally polished.