Inside Sales Support

Arc3 Gases, Inc.
vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan, company vehicle
United States, North Carolina, Durham
715 East Geer Street (Show on map)
Feb 19, 2025
Job Overview Arc3 Gases is looking for a qualified individual to fill our vacant Inside Sales Support Representative position. We want someone to help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's sales force. Responsibilities and Duties Provide sales support for the Outside Sales Representatives in the branch. This includes but not limited to sales quotations, part number research, placing and managing vendor orders and other miscellaneous follow-up related to the selling process. Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers. Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles. Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Possess strong welding product knowledge and self-management skills to deliver superior customer service. Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel. Notify the purchasing department when there is a shortage or outage of products. Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships. Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate. Always maintain a professional demeanor and appearance. Provide support to other team members by preparing orders and ordering supplies as needed. Consult with vendors and other resources to help resolve customers' technical problems. Provide support in preparing sales presentations and proposals to explain product specifications and/or applications. Answer customers' questions about products, prices, availability, and credit terms. Perform any other duties that may be assigned by Arc3 Gases. Qualifications Must be able to work in the United States Must be 21 years or older Must be able to lift and carry up to 75lbs of merchandise as needed Must have a valid license with clean driving record and willingness to obtain Class B CDL with Hazmat endorsement. Must have strong computer skills. A broad knowledge of CU/TIMS as well as Microsoft Word and Excel are required. Must have exceptional communication skills. Must have the ability to work independently and under pressure to meet deadlines. Education/Experience: High School Diploma or Equivalent is required. Welding or Technical Education is preferred. One year of experience working as an Inside Sales Representative in industrial sales and/or welding supplies and gases distribution industry is preferred. Confidentiality and Discretion All Arc3 Gases employees must sign a non-disclosure of confidential information agreement. Benefits 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans.