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REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN
Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.
North Highland is the world's leading change and transformation consultancy. Simply put, we make change happen like no one else and we're on the hunt for a Talent Manager in our Denver, Colorado office.
The Talent Manager is responsible for managing all staffing opportunities and needs in partnership with the Account Teams, Portfolio Leads, Talent Acquisition and Firm Executives while maintaining profitability and high utilization across the firm. The Talent Manager will also play a key role in the workforce planning process to maintain appropriate headcount levels and skillsets across the firm as it matches to the demand and enable firm growth.
You'll be working alongside other changemakers in our firm to elevate brand awareness and engagement through our owned social channels, integrated campaign support, and employee advocacy programs.
YOU WILL:
Proactively maintain strong understanding of North Highland's business and skills needed in our practices and industries.
In conjunction with Sales Operations, monitor and track Salesforce Opportunities to actively provide resource options of incoming needs from Account Teams.
Collaborate with Client Leads to gain detailed understanding of staffing requirements and partner to ensure we optimize leveraged teams.
Partner with the Industry Leads to understand and support local business and ambitions.
Identify appropriate consultants (FTEs and Affiliates) to be sent to the Account Team.
Manage utilization reporting, forecasts and plans in conjunction with Talent Coordinator.
Work with account teams to enable staffing visibility and proactively align resources with minimal bench time.
Own the talent management process to include the staffing and provisioning process, availability and roll-off reporting, tracking for FTEs and Affiliates, inform Industry Leads and Client Executives of potential issues and facilitate seamless transition between projects.
Track progression of our people through staffing process on an on-going basis and keep consultants updated as opportunities arise and change for them.
Work with consultants to have a thorough understanding of their skills and career goals.
Ensure consultants have updated and completed resumes and skills in Workday
Understand the dynamics of our account teams and client cultures.
Partner with Recruiting, Account Leadership, HRBPs and Talent Operations Leadership on hiring needs and routinely prioritizing requisitions as part of wider Workforce Plan
Partner with HRBPs to address any performance concerns or low utilization for individuals.
Work to get ahead of demand, drive resource utilization and manage bench optimization.
Serve a primary contact for any people related questions/issues in designated area.
Determine best practices and suggest how to improve current practices.
Develop recommendations to solve problems and issues related to Talent Operations.
Contribute to development and communications of long-term market plan and forecasts for multi-year growth at the market or business unit level in partnership with leadership.
Work with client account teams within assigned market to understand, support, and provide visibility to successful Talent Operation practices.
Work with Talent Coordinator and account teams on working around PTO but still maximizing our billing. Assist with exception reporting for any resource not hitting targets with excessive PTO.
Work with the Talent Coordinator to analyze leakage occurrences.
Assist with analyzing weekly reports outlining critical issues and future forecasts for the account leaders. Communicate critical issues and forecasts to Talent Operations and Account leaders.
Maintain Talent Operations Forecast Notes and Review the data integrity daily.
Partner with other Talent Managers to ensure all consultant availability data is reflecting reality - one version of the truth.
Partner with Portfolio Billing and Contract Team as needed for project setup and time submission queries.
Work on special projects as necessary to represent the Talent Operations team.
IDEALLY, WE'D LIKE:
6+ years of related working experience in a professional services or consulting organization.
Solid understanding of the consulting business model, understanding of political aspects of the organization and ability to challenge in a constructive manner.
Previous experience of resource/talent management.
Extreme attention to detail.
Ability to work with various levels of people.
Significant analytical and process execution experience.
Solid project management and Microsoft tools experience.
Demonstrated professional presence, comfortable challenging executives as appropriate.
Experience with Workday or similar HCM too.
Strong ability to analyze data trends from both qualitive and quantitative data.
Exhibit strong resilience and ability to execute against challenges.
Experience of dealing with varying business conflicts and driving to resolution.
Ability to multi-task and set priorities to fulfill commitments successfully.
Excellent interpersonal and communication skills with professional staff, senior level executives and the community at large.
Creative thinking and seeking innovative solutions to complex technical/business problems.
Preferred Skills
EXPECTATIONS:
Productivity - completes all work within the expected timeframe.
Accuracy of Work - completes all work in an accurate manner with few, if any, mistakes (especially with data).
Business Acumen - demonstrates capacity to operate role in line with the business needs, requirements, and changes.
Relationship Management - forms and maximizes relationships with business partners through effective and timely communication, responsiveness, knowledge share, and a solution-oriented approach.
Communication - provides clear messaging through emails, NH Weekly updates, power point presentations, etc. to inform and influence the business.
Cultural Awareness - demonstrates and utilizes an awareness of our culture and how data impacts, informs, and influences our culture.
TRANSFORMING CLIENTS. TRANSFORMING CAREERS.
Success-for both our clients and our colleagues-is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.
We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here's how we make it happen:
Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.
READY TO MAKE CHANGE HAPPEN?
North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It's how lasting progress is made. With our blend of workforce, customer, and operational expertise, we're recognized as the world's leading transformation consultancy. We broke new ground today, so tomorrow is easier to navigate.
Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.
For more information, visit northhighland.com and connect with us on LinkedIn, Twitter, Facebook, and Instagram.
Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.
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North Highland Consulting
Feb 19, 2025