ServiceNow Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a ServiceNow Developer, your responsibilities will encompass a wide range of tasks crucial to the optimal functioning and expansion of our ServiceNow platform, particularly within the FedRAMP environment. You will play a key role in enabling new modules and functionalities, ensuring that our ServiceNow instance remains at the forefront of technological advancements and aligns with our evolving business needs. Additionally, you will be responsible for supporting enhancements to existing modules, optimizing their performance, and resolving any issues that may arise.

A significant aspect of your role will involve developing integrations that leverage both new and existing platform APIs. This will require a deep understanding of ServiceNow's API framework and the ability to create seamless connections between ServiceNow and other critical business systems. Furthermore, you will be tasked with maintaining our ServiceNow FedRAMP environment, ensuring its compliance with stringent security requirements and implementing necessary controls to safeguard sensitive data.

In addition to these responsibilities, you will also develop scoped applications that integrate between ServiceNow and other enterprise business systems. This will involve designing and building custom applications that bridge the gap between ServiceNow and external platforms, facilitating data exchange and workflow automation. Your expertise will be essential in creating a cohesive and efficient technology ecosystem that supports our business operations and drives innovation.

This position is an individual contributor role reporting to the Director, ITSM Strategy.

Responsibility

• Manage and maintain ServiceNow instances in compliance with FedRAMP security requirements and standards

• Implement and enforce security controls, access management policies, and monitoring procedures to ensure data protection and confidentiality

• Develop and support the integration of 3rd party systems with ServiceNow

• Create and maintain API and data integrations between ServiceNow and other services

• Develop scoped applications that will utilize all of the ServiceNow's platform functionality

• Participate in creating and developing standards, best practices, support guidelines and procedures

• Work closely with security teams to remediate findings, implement security patches, and ensure timely resolution of security incidents

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS degree in Computer Science, similar technical field of study or equivalent practical experience
• 5+ years of hands-on experience with the development, configuration, implementation and support of production and non-production ServiceNow instances
• Experience with ServiceNow architecture and key modules - Asset Management, Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, and Service Catalog/Service Portal
• Experience with Web technologies such as HTML, CSS, SOAP, JSON, XML and Web Services
• Experience with general purpose programming languages including Java, J2EE, PowerShell, JavaScript, SQL and JS Libraries and Framework
• Experience with both ITIL and ITSM disciplines
• Demonstrated use and management of APIs
• Knowledge of infrastructure services spanning servers, storage, network, security, and cloud

Preferred

• Extremely organized with strong time-management skills
• Ability to contribute to and lead projects following Agile methodology
• Ability to effectively prioritize and execute
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Knowledge of AI and ML capabilities
• Hands on experience in implementing ITOM discovery Service Mapping
• Hands on experience with Employee Center Portal and Integrated Risk Management modules

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $114,200.00 - $177,100.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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