University Library Technician

Associates or Bachelors Degree preferred. Experience supporting educational use of technology preferred.

To provide information technology support for the library's operational, academic, and research mission, liaising with campus Information Technology Services as needed, providing customer service, prompt resolution of issues, and creative problem-solving. This position will collaborate closely with the department team to ensure accessibility and usability of the Makerspace, audio/video production, collaboration areas, and other specialized student spaces in the library.

The library's academic technology team works to provide an information technology backbone for the library's operational, academic, and research mission, liaising with campus Information Technology Services as needed, providing excellent customer service, prompt resolution of issues, and creative problem-solving. The team utilizes a triage model to effectively deploy our time, expertise, and resources. This position coordinates with our student workers, our Tier I support, serving as Tier II support, referring situations to Tier III as needed. We also provide an entrepreneurial-focused and curricula-engaged Makerspace, including audio/video production and software development supporting students, researchers, and employees to collaborate on multidisciplinary projects.

Support providing academic information technology by problem solving and diagnosing computer-, device-, and printer-related issues for students and library staff in specialized service offerings such as the Makerspace and audio/video production suites. Assist with preparing, safely deploying, and maintaining specialized tools and devices for Makerspace academic and audio/video production library use. Ensure technology and software is accessible and usable for the university community. Assist with keeping inventory of all specialized related items and supplies in the library up to date in a timely manner. Communicating with campus IT when necessary to solve network and/or computer/device related issues and concerns.

Work directly with library's Makerspace in supporting educational activities, including syllabus and curricular integration with semester-long, for-credit classes and individual student academic or personal projects. Providing technical support to students, researchers, and faculty to support student learning and success. Work with members of the Makerspace team to provide relevant programming to students. Supervise the work of student workers to support peer-based specialized learning opportunities.

Coordinate with departments, as well as student stakeholders, to keep the space up-to-date, operational and effective. Design, capture, and share analytics, evaluations, and surveys to provide data-driven, needs-based programs, services, and resources. Ensure that people using specialized equipment are trained in the safe and effective use of these resources, and track it. Manage and improve device, space, training/workshop, and appointment bookings schemes.

Effectively support our patrons to utilize the Library's diverse resources. Perform circulation duties related to Makerspace,and audio/video production services as assigned and respond to general research questions regarding the catalog and databases as needed.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more: