Collection Specialist

Arc3 Gases, Inc.
vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan
United States, North Carolina, Dunn
Feb 13, 2025
About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. JOB SUMMARY The primary functions of the Asset Recovery Specialist are to aggressively collect on severely past due customer accounts with emphasis on recovering assets and preparing the account for any third-party collection efforts to included legal action. Perform various administrative duties that are associated with the position. RESPONSIBILITIES Review and work collection report(s) for assigned accounts/relationships: Determine best collection approach to initiate using available information. Communicate with customers regarding past due accounts (i.e., collection calls, letters, emails, faxes, etc.) and document collection efforts. Collect payments via credit card/ACH or arrange payments on accounts and follow-up on promises to pay. Diffuse tense situations by remaining calm, civil, and respectful. Ensure customer contact information is current and updated in system. Make recommendations on collection path, third-party and/or legal action. Maintain open communication with Credit Rep Team on prior collection efforts to avoid duplication of efforts as well as sharing results for successful collection efforts. Communicate effectively, both written and orally, with customers and coworkers by exhibiting tact and professionalism. Demonstrate commitment to achieve established goals and objectives, both individual and Team. Collaborate within team by sharing ideas, suggestions, and workloads when needed as well with Branch Teams to assist in collection efforts when needed. Perform administrative duties such as receiving, processing, and distributing mail; maintaining adequate inventories of mail supplies; and data entry. Complete and maintain all company required paperwork. REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE Must be 18 years or older. High school diploma or equivalent. Previous credit & collection experience highly valued. Prior skip tracing experience highly valued. Prior experience with bankruptcy cases highly valued. Computer knowledge preferred. Typing skills preferred. WORKING CONDITIONS & PHYSICAL REQUIREMENTS Must be able to sit for extended periods of time. Lift and carry up to 30 lbs of office supplies as needed. Must be able to handle stressful situations and interact with people. CONFIDENTIALITY AND DISCRETION All Arc3 Gases employees must sign a non-disclosure of confidential information agreement. BENEFITS 401(k) Retirement Plan with Company Match Health, Dental, and Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company Contribution Company Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment Insurance Voluntary Life, Critical Illness, and Accident Insurance New Employee Referral Bonus Program Tuition Reimbursement Paid Time Off Paid Holidays Employee Assistance Program Wellness Program with Health Insurance Premium Discounts Company Paid Uniforms Personal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans.