Field Service Engineer I

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary:
Supports customer manufactured product requirements 24/7 at customer site. May provide service remotely if feasible and compatible with customer's expectations.

Responsibilities:
* Support on-site verification of customer's discrepant material report; accurate disposition and resolution
* Manage material/inventory and coordinate discrepant material back to original sites
* May process invoices to customer for reconfiguration work and customer faults' Discrepant Material Record (DMR)
* Provide accurate and timely quality report/data to respective sites
* Participate in quality improvement meetings/support containment activities
* Aim to achieve quality goals
* May install, repair and upgrade manufactured products utilizing electronics knowledge, as required
* Consult directly with customer to understand nature of repair or upgrade and regularly status customer on progress and resolution of situation
* Study schematics, manuals and other specifications to determine nature of work to be accomplished
* Operate system/tests, printed circuit boards to analyze malfunctions and interpret documentation
* Instruct/train both in-house support personnel and customer representatives, in service, repair and operation of products
* Consult with engineering to resolve more complex issues
* May supervise employees in engineering or production, based on analysis of field results, and return to obtain optimum performance
* May advise management regarding customer satisfaction, product performance and recommendations for product improvements
* All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction.

Other information:
* 4 year Engineering or technical degree preferred or equivalent combination of education and experience as approved by executive management; 5+ years of hands-on field service engineering experience
* Skillful in technical troubleshooting
* Effective organizational and prioritization skills
* Effective interpersonal skills
* Proven ability to complete projects in a timely manner
* Ability to support a 24/7 global business operation, as required
* Demonstrate discretion, confidentiality, independent judgment and professionalism when representing the company
* Excellent written and verbal communication, as well as presentation skills
* Ability to work individually or in teams
* Understanding of and ability to use continuous improvement tools
* Ability to travel, including day or overnight travel, as required
* Participate in a continuous improvement activity with complete documentation, including a follow up with the team in a presentation format
* Demonstrate the ability to solve and document moderately complex cross-departmental issues using structured problem solving tools
* Possess good written and oral communication skills, as well as presentation skills for internal and external customers
* Demonstrate engineering level understanding of electronic components, circuits and systems or mechanical components and systems, depending upon education and related experience and background
* Effective organizational and prioritization skills
* Effective interpersonal skills
* Ability to travel up to 25-50% of the time, including day or overnight travel both domestically and internationally, as required

Education:

Geographical Location: Remote

Physical Location: Remote - Texas

Shift: Shift 1

Work Schedule: M-Th 0800-1700

Full Time

Compensation Range: $62,086.000 to $93,129.000 USD Many factors are considered in compensation decisions, including but not limited to skills, certifications, licensures, experience, training, incumbent data, and other business needs.

Benefits and Other Compensation: Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.

Application Deadline: This job posting will remain open until filled.

Additional Notices: Benchmark adheres to applicable state and local laws regarding employee leave benefits. This includes, but is not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. Candidates applying for remote work based in Washington state, may obtain PTO eligibility for this position by emailing careers@bench.com.

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.