FT Student Loan Counselor Hybrid

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

ECMC Groupis seeking motivated, high-energy individuals to provide exceptional customer experiences for our clients. The Student Loan Counselor role involves making outbound calls to communicate with clients about their federal student loans, gathering information, and providing repayment option details to borrowers throughout the loan lifecycle. The position offers competitive pay, paid time off, learning and development opportunities, bonus programs, among other benefits.

Essential Duties and Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
• Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
• Receives predictive telephone dialer system transfers and handles them within required measures
• Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
• Updates loan status on Loan Tracker
• Conducts internet/social media searches to locate new contact information for student loan borrowers
• Participates in work group activities to solve problems or improve processes
• Performs other related duties as assigned

Required Qualifications

• High School diploma or GED
• At least one year office/business, clerical or customer service experience

Preferred Qualifications

• 1 year experience working in a call center
• 1 year working in financial industry, including student loans, collections and/or banking
• Bilingual in Spanish and English

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hourly rate for this position is $18.00 per hour. Bilingual rate is $20.00 per hour. Applicants for this position can earn up to $200 per month in incentive earnings, based on performance.

The ECMC Group observes a hybrid work model, working in-office on Mondays and Tuesdays and working from home Wednesdays, Thursdays, and Fridays. This position will be located in Minneapolis, MN.

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits:Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits:Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year.Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.