Technical Customer Service Representative

Job title:
Customer Service Representative
Location:
Austin, TX

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Service Representative is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Run reports to monitor and correct on line orders to ensure accurate data through SAP.
  
  
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
  
  
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
  
  
• Work directly with Scheduling to communicate any requests or changes in order book
  
  
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues.
  
  
• Create freight claims for damaged or lost shipments, and help resolve accounts receivable issues related to shipping, pricing, etc.
  
  
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent
  
  
• Complete special projects and perform other duties as assigned.
  
  

Requirements:

• High School diploma or GED required
  
  
• 3+ years of experience with Product and/or customer service
  
  
• SAP knowledge and experience
  
  

Core Competencies:

• Ability to provide First Class Customer Service & Support by e-mail and phone
  
  
• Ability to handle multiple tasks in an efficient and professional manner
  
  
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
  
  
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
  
  

Preferences:

• Bachelor's Degree in Business, Marketing, or Technical related field is preferred
  
  
• Analytical skills to aid in assessing customer needs
  
  
  
  
• Service notifications are a plus
  
  

• Sales Force knowledge a plus
  
  
• Ability to use Microsoft Word, Excel and Power Point
  
  

Travel & Work Arrangements/Requirements

This position will be based at our office in Austin, TX, with minimal anticipated travel.

What we Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

TO APPLY

: Please apply via our website www.IRCO.com by 4/11/25 order to be considered for this position.