Lead to Cash Track Project Lead

As a key enabler to delivering against the organization's strategic priorities, a fit-for-purpose Operating Model (OM) is an imperative for LYB to improve effectiveness of service delivery, drive efficiency with scalable fixed costs, and enable the organization with modern technologies, all of which are essential to support LYB's evolving asset footprint, emerging business models, and focus on stepping up performance and culture.

LYB aims to transform the enterprise operating model through leveraging industry-standard E2E processes, establishing a corporate services platform with aligned organizational design and unified data infrastructure, and simplifying our ERP core with out-of-the-box technology solutions; this approach also constructs the process, technology, and organizational foundation for future capabilities.

Delivering a transformation of this scale requires hands-on coordination of workflow design, system readiness, and milestone tracking. Reporting to the Program Director - LYB Operating Model Transformation, the L2C Track Project Lead is responsible for bridging strategic objectives with tactical execution, addressing operational challenges, and ensuring key milestones are met to deliver measurable outcomes. To achieve this, the Track Project Lead works closely with Platform Process Owners (PPOs) to align execution efforts with strategic priorities and maintain consistency across end-to-end workflows. This role focuses on aligning workflows with SAP S/4HANA capabilities to enhance operational efficiency, optimize revenue realization, and improve customer satisfaction.

Key activities the L2C Track Project Lead will directly lead and/or support include designing and validating order-to-cash workflows, managing system testing for invoicing and payment processes, and tracking key performance metrics such as order cycle time, days sales outstanding (DSO), and customer satisfaction. This role ensures that Lead-to-Cash workflows contribute to LYBOM's broader vision for a scalable, technology-enabled operating model.

Key Responsibilities of this Role Include:

1. Supporting the tactical execution of Lead-to-Cash workflows:

• Collaborate and validate workflows ensuring alignment with SAP S/4HANA capabilities and LYBOM's objectives for simplification and compliance
• Ensure L2C workflows address interdependencies between sales, customer service, and financial operations while achieving operational readiness
• Support the resolution of workflow gaps and dependencies during implementation to enable seamless execution across business units

2. Managing system testing and deployment readiness:

• Lead system testing efforts to validate L2C workflows for operational readiness and compliance with customer and organizational requirements
• Address workflow and system challenges during testing to ensure deployment readiness and smooth adoption of Lead-to-Cash processes globally
• Work closely with the program office to track milestones and ensure the timely delivery of L2C workflows

3. Monitoring and optimizing workflow performance:

• Track and report on key performance indicators (KPIs) to ensure workflows deliver measurable results
• Use performance data to identify inefficiencies and refine workflows to enhance order management and revenue realization
• Collaborate with stakeholders to drive continuous improvement initiatives and optimize Lead-to-Cash processes

4. Ensuring alignment with LYBOM's transformation goals:

• Act as the primary point of contact for tactical execution within the L2C value stream, ensuring workflows directly support LYBOM's vision for an optimized operating model
• Collaborate with the Track Advisor and cross-functional teams to ensure operational alignment with the broader transformation program
• Support change management efforts to drive adoption of standardized processes and ensure operational readiness for global deployment of L2C workflows

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Qualifications and Competencies:

To succeed in this role, the Track Project Lead for Lead to Cash (L2C) will need to demonstrate strong process execution capabilities, effective collaboration skills, and an ability to navigate order-to-cash workflows within complex systems. This role requires a balance of technical expertise, operational oversight, and stakeholder management to deliver measurable outcomes that align with LYBOM's transformation goals.

Qualifications:

• Typically, 10+ years of experience in sales operations, finance, or customer service, with expertise in order management, invoicing, pricing strategies, and demonstrated experience leading a team
• Understanding of LYB's processes for account management, order processing, pricing strategies, and invoicing preferred
• Proven experience supporting large-scale process transformation programs
• Strong project management skills with a focus on program execution
• Bachelor's degree in business, finance, engineering or a related field

Competencies:

In addition to the LYB 5 Competencies of Building Partnerships, Delivering Results, Driving Innovation, Growing Capabilities, and Promoting Inclusion, the incumbent must have proficiency in:

• Fosters collaboration within and across teams
• Drives results and demonstrates accountability
• Solves problems proactively and efficiently
• Thrives in a dynamic and changing environment
• Ensures accuracy and compliance in processes