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Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us.
Itron is a leader in innovative technology solutions for the utilities sector. We are committed to delivering high-quality products and services that enhance the efficiency and reliability of utility operations. Our team is dedicated to excellence, and we are looking for a Director of Quality to lead our Global Quality Management System (QMS) team.
The Director of Quality will be responsible for developing, implementing, and maintaining technical quality assurance and control systems to ensure compliance with ISO9001 standards. This role will lead the global QMS team, collaborate closely with the Supplier Quality Director, and oversee regulatory programs at Itron. The Director will also assist product support areas in gathering and analyzing data, and will select, develop, and evaluate personnel to ensure the efficient operation of the function.
*This is a hybrid position and can be located in West Union, SC, Raleigh, NC or Austin, TX.
Duties & Responsibilities:
- Lead and manage the global QMS team, including quality system engineers, data analysts, and lead auditors.
- Ensure Itron's quality system is compliant with ISO9001 standards and regulatory requirements.
- Collaborate with the Supplier Quality Director to implement applicable QMS requirements across suppliers.
- Oversee the development, implementation, and maintenance of technical quality assurance and control systems, standards, methods, and procedures.
- Lead the global internal and external audit programs to ensure compliance with quality standards.
- Develop and implement innovative, complex, strategic operational roadmaps and objectives that enable successful execution of corporate and functional strategies.
- Contribute to the New Product Introduction methodology, ensuring all product and QMS requirements are met.
- Implement and maintain the Global QMS Training Program and QMS documentation structure.
- Define and monitor key performance indicators (KPIs) to ensure QMS compliance.
- Act as the Global Management Representative and ensure the completion of annual Global Management Reviews.
- Identify and implement engineering and quality controls for error-proofing and lead the implementation of these systems across the region and/or area of responsibility.
Required Skills & Experience:
- Bachelor's degree in a technical field such as Engineering or Quality Management.
- Minimum of 15 years of experience in Quality Systems, including QMS and manufacturing.
- At least 8 years of experience leading a QMS team.
- Experience in a regulated industry.
- Proficiency in risk management, DFMEA, PFMEA, reliability, and 8D/CAPA methodology.
- Certified Quality Auditor, ISO 9001 Lead Auditor certification.
Preferred Skills & Experience:
- Advanced degree in Quality Management or a related field.
- Experience with global quality management systems.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Incentive Pay Verbiage:This position is eligible for our annual bonus program and is also eligible for our annual equity grant program.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
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Itron, Inc.
401(k)
Feb 11, 2025