Exceptions Senior Associate

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Feb 11, 2025
Exceptions Senior Associate The Exceptions Senior Associate is a highly experienced individual who works independently to process, review and decision daily Hogan exception items, process incoming return chargebacks, research out-of-balance conditions and answering inquiries pertaining to exception items from various internal and external customers. This person must also be able to demonstrate proficiency in area systems and applications: TRIPS, COLD, HOGAN, CXR, Exceptions/Incoming Returns, Outgoing and ANS and CheckVision. Position Competencies Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work. Position Responsibilities: Performs daily tasks and analysis related to reviewing, processing, decisioning and qualifying Hogan exception items requiring expert-level knowledge of research and resolution processes specific to Exceptions and Incoming Returns. Acts as resource to other team members; assists less experienced Associates and shares information/experience pertaining to exception processing that could lead to more efficient/faster item resolutions. Communicates effectively and professionally in all interactions, written and verbal with staff, management and customers. Responsible for individual workload and contributing to completion of daily work for the department. Presents creative recommendations for enhancements/changes to processes. Escalates more complex issues to an Analyst, Work Lead or Management in a timely manner. Meets deadlines, service level agreements, and KPM's for area while following all procedures while demonstrating Comerica Core Values and contributing to the overall success of the team/department. Position Qualifications: High School Diploma or GED 4 years of experience in banking 2 years of experience in balancing, check processing or Hogan exception 2 years of experience customer service 1 year as an Exceptions processor or equivalent required experience Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:30pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.