HELP DESK SUPPORT II
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![]() United States, Florida, Jacksonville | ||||||||||||||||
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Job Details
Description
Job Summary The Help Desk Support II responsibilities include front-line support of IT-managed systems for both local and remote end-users, including desktop/laptop support, support for mobile devices, applications, and manufacturing hardware. You will also create and manage user accounts in local Active Directory and Azure Active Directory, along with advance end user troubleshooting. Excellent communication skills and patience are necessary. The Help Desk Support II must effectively communicate technical issues and resolutions with non-technical team members. This position requires demonstrated advance troubleshooting skills, emphasizing quick resolution to minimize end-user downtime. The role will also help create technical documentation for end-users and document issues and resolutions in our ticket management system and technical documentation. Essential Functions, Duties, and Responsibilities Technical Support:
Project leadership and Continuous Improvement
Other:
Qualifications
Educational and Experience Requirements
Knowledge, Skills, and Abilities
Skill Requirements
Physical Requirements
Hazards
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. KLS Martin is a drug-free employer |