New

Desktop Engineer

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Knoxville
Feb 08, 2025
DUTIES AND RESPONSIBILITIES * Provides support and resolution for basic hardware, network, software, and application problems. Evaluates and/or escalates calls for urgency, complexity, and organizational impact when technical support and resolution fails. * * Responsible for recording all user inquiries, from initial call to incident resolution using our services desk system. * Ensures that the computer environment is secure, clean, and all maintenance and shift turnover procedures are followed. * Ensures that all problems have been assigned to the appropriate individuals for resolution. * Monitors the progress of all service requests including prioritizing and tracking requests assigned to other staff members. Provides feedback to IT personnel on the use of departmental service agreements and effectiveness of the "first-call" personnel within client areas. * Provides feedback regarding time, nature, and frequency of client calls. Recommends system modifications to reduce user problems. * * Provides excellent customer service and develops client relationships through follow-up and client contacts. * Helps create and expand the knowledge database through documentation of day-to-day problems. * Recommends or continuously adds to and updates procedural and resolution information within the help desk software. * Uses software and hardware pertinent to the detection and resolution of desktop computers and network problems. * Adheres to established department and organizational security policies. * Follows procedures in dealing with violations of security experienced during the work shift. * Performs preventative maintenance as specified by the device manufacturer's standards. * Ensures all housekeeping and maintenance functions are performed in a timely and Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Desktop engineering Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Active directory,Desktop engineering Additional Skills & Qualifications Win10 to Win 11 migration experience is a plus Strong communication Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Knoxville,TN. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.