Business Associate II - Front Desk and Administrative Support

The individual in this position provides administrative support to the Extension staff and programs and provides customer service to internal and external clientele by responding to day-to-day inquiries. They will collaborate daily with Extension staff and Open Space partners.

• Manage the front desk, greeting and directing visitors and volunteers.

• Answer telephone calls on behalf of CSU Extension and route calls to the appropriate person.
• Provide administrative support for the Native Plant Master (NPM) program including but not limited to:
  • Working with volunteers to create course schedules and class dates.
  • Secure the proper park permits for courses.
  • Managing program registration.
  • Respond to program inquiries and student correspondence.
  • Attend state and county NPM meetings.
  • Process paperwork, report NPM certification courses to the state NPM Team, and enter student program statuses to the state NPM database.
• Maintain inventory of office supplies; order office supplies as needed.
• Enter purchase orders, invoices, and receipts into the County's accounting software system(SAP).
• Provide Extension Director with updated budget reports via SAP.
• Assist with new employee orientation.
• Manage calendars for department conference rooms.
• Update social media accounts, website, and newsletter listservs.
• Create flyers, brochures, and other marketing materials via Canva.
• Update agendas and take notes during Extension team meetings.

• Knowledge of and proficiency in the use of personal computer equipment and software such as MSWord,Excel, PowerPoint, and Outlook.
• Ability to communicate effectively, both orally and in writing. Experienced in establishing and maintaining effective work relationships with department heads, professional peers, supervisors, other employees and the general public.
• Ability to take responsibility for all work activities and actions; acknowledges and learns from mistakes without blaming others, recognizes the impact of one's behavior on others.
• Organizes and prioritizes work activities so that work is completed thoroughly, accurately and efficiently. Excellent time management skills are required.
• Self-starter with attention to detail, adapt quickly and be able to effectively multi-task.
• Ability to check-in with supervisors and staff on a regular basis.

Education and Experience:

• High School Diploma/GED
• One year clerical or administrative experience
• One year customer service experience
• Experience developing marketing content and materials including fliers, brochures, social media posts, graphics, etc.
• Any equivalent combination of education and work experience that satisfies the requirements of the job will be considered.

• Bilingual in English and Spanish (or other languages)
• Bachelor's degree
• Experience managing social media accounts and/or websites such as Wordpress.
• Experience creating and/or maintaining both electronic and manual filing systems.

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class "R" Colorado Driver's License or the ability to obtain one within two weeks of appointment.

• Work is generally confined to a standard office environment. However, exposure to outdoor elements is necessary when participating in special department events.
• Work locations and facilities are subject to change based on business need.
• Hours for this position are Monday through Thursday, 8a.m.to2:30p.m. May be required to work additional hours as business needs dictate. Start and/or end time may vary as business needs dictate.

• Spends 90% of the time sitting and 10% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.