Customer Care Summer Intern

Customer Care Summer Intern - Wappingers Falls, NY

Position Overview:

Are you a detail-oriented problem-solver with a passion for customer service and logistics? Laerdal Medical is looking for a Customer Care Intern, focusing on Order Management to join our dynamic team! Based out of our Wappingers Falls, NY office, this role offers hands-on experience in order processing, issue resolution, and cross-functional collaboration-all while helping to deliver life-saving solutions to our customers. If you're eager to learn, thrive in a fast-paced environment, and want to make an impact, this internship is for you!

Responsibilities:

• Process Mapping & Workflow Optimization - Research, analyze, and visually map the end-to-end lifecycle of customer orders and returns to identify inefficiencies and improvement opportunities.
• Data Analysis & Documentation - Collect and document process details, ensuring accuracy and clarity in workflows while maintaining up-to-date records of order management and return procedures.
• Cross-Functional Collaboration - Work closely with customer service, logistics, warehouse operations, and finance teams to validate process accuracy and feasibility.
• Continuous Improvement & Best Practices - Identify gaps, recommend process enhancements, and develop guidelines for maintaining an optimized order and return management system.
• Communication & Reporting - Present findings, create user-friendly documentation, and provide structured recommendations to key stakeholders.

Requirements:

• Intern must be available to commit to the entire summer internship (approximately May - August) and work five days a week in the Wappingers Falls, NY office (with reliable transportation and local housing).
• Experience or coursework in process improvement, logistics, or data analysis is a plus.
• Prior exposure to workflow documentation, business process modeling, or operations analysis is preferred but not required.
• Ability to prioritize tasks, manage timelines, and meet deadlines while working independently or within a team.
• Strong attention to detail and problem-solving skills.
• Open-minded with the ability to collaborate across multiple departments, gather insights, and communicate findings effectively.

Pay Rate: $18 per hour

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, martial status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.