Program Director, Adult Residential

Program Director, Adult Residential (Excelsior House)

This is an onsite position based in Inglewood with the opportunity to be hybrid after the first 6-months of employment.

The pay range for this role is between $96,500 - $110,950 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

As the Residential Program Director, you will lead and manage the Crisis Residential Treatment program, ensuring full compliance with agency standards, contracts, policies, and procedures. You will oversee daily operations, provide strategic direction, and implement best practices to maintain high-quality care. Your role includes supervising staff, monitoring program effectiveness, and ensuring adherence to all regulatory guidelines. By fostering a supportive and structured environment, you will enhance service delivery and promote positive outcomes for clients. Through strong leadership and collaboration, you will drive program success and uphold the organization's mission.

Primary Duties

Program Leadership

• Develops realistic and measurable objectives for program.
• Provides leadership to program staff ensuring that the client services meet or exceed contractual performance goals; ensures delivery of services in accordance with contracted guidelines and Didi Hirsch philosophies.
• Forms a highly effective team to accomplish the program goals of Crisis Residential Treatment Expansion and Training.

Management Duties

• Performs managerial duties to include interviewing applicants; performance reviews; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within substance abuse services.
• Identifies staff training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs.
• Coaches staff in the development of their work plans, their assigned duties, responsibilities, and scope of authority.
• Provides administrative support to program staff through collaboration with Quality Innovation and Quality Assurance team.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
• Interfaces with related community agencies and attends DMH meetings.

Program Quality, Compliance and Reporting

• Measures progress against plans and stated goals as it applies to program documentation.
• Reviews chart documentation and status reports prepared by program staff to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and applicable regulatory agencies' standards.
• Gains expertise in county Electronic Health Record and agency record keeping process.
• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports including those used to assess performance.

Financial Duties

• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing quality assurance program supplies.
• Assists Division Director in the development of program budget and ensures expenditures comply with approved budgets; monitors and evaluates budget issues and recommends corrective action.

Supervisory Responsibility

• The employee in this position has managerial responsibility for professional and support staff, some directly and some through lead clinical supervisors.
• The employee in this position will oversee a team Residential Providers, including clinical and supervisory staff.

Position Requirements

• Licensure as a LCSW, MFT, Psy.D, Ph.D.; must be licensed a minimum of 2 years.
• A minimum of 2 years of experience in a leadership role, managing and mentoring a team of five or more employees, with a focus on fostering growth, collaboration, and productivity.
• At minimum of 2 years of experience providing direct support and care to individuals with chronic mental illness, demonstrating strong understanding and empathy for their unique challenges and needs.
• Demonstrate working knowledge of the mental health and substance abuse services specific to the program that is to be supervised (e.g. emergency services program, outpatient family services, adult, substance abuse services, residential program, etc.)
• Support the values and mission of Didi Hirsch as related to employment.
• Depending on program/division, demonstrated knowledge of Evidence Based Practices, Recovery Model and Harm Reduction treatment.
• Know and comply with Agency policies and procedures, HIPAA, SAPC policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement.
• Demonstrate effective leadership and management skills.
• Be experienced in the types of therapy and supportive services appropriate to the program.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer including word processing, spreadsheets, and other related software programs.
• Manage employee performance consistent with defined Didi Hirsch processes.
• Utilize analysis, experience, and judgment to make solid business and therapeutic decisions.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.