Director, Digital Collaboration

Arizona State University

Director, Digital Collaboration

Campus: Tempe

JR102496

End Date: March 5, 2025 (25 days left to apply)

Apply before midnight Arizona time

Department Statement:

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

• Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
• Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
• Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 
• Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
• Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Job Description:

Can you see yourself transforming the way an organization operates by streamlining processes and driving efficiency at scale? What about improving workflows for nearly 30,000 employees, empowering them to better serve the needs of almost 200,000 students? If so, consider joining Enterprise Technology as the Director of Digital Collaboration at Arizona State University. We’re seeking an innovative and strategic leader with deep IT Service Management (ITSM ) expertise and a passion for continuous improvement to lead our Digital Collaboration team. In this role, you’ll oversee a team supporting platforms like ServiceNow, Atlassian, and other enterprise solutions, shaping the future of how we collaborate and deliver exceptional service. With an increased emphasis on authenticity and compassion, this position strives to embody and advance our culture.

Salary: $88,700 - $135,000; Depends on Experience

Essential Duties:

• Supervise and manage the overall development and activities of assigned staff.
• Direct and participate in the overall development, administration, and evaluation of assigned technology processes and procedures.
• Develop and execute a vision for digital collaboration platforms, aligning with organizational goals and strategic priorities.
• Drive the adoption of enterprise collaboration tools to enhance productivity and efficiency across the university.
• Participate in formulation of annual budget and controls ongoing operating budget.
• Oversee the administration, configuration, and optimization of platforms such as ServiceNow, Atlassian Suite (Jira, Confluence, etc.), and other enterprise collaboration tools.
• Conduct direct liaison with university IT staff regarding ongoing operation, application and existing resources.
• Lead, mentor, and manage a team of IT professionals, fostering a culture of innovation, accountability, and professional growth..
• Administer the implementation of projects, and the application of policies.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Proven knowledge and experience of ServiceNow, or other Enterprise ITSM Platforms 
• Knowledge of Atlassian Products
• Knowledge and understanding of the research, instruction, and administrative functions of area assigned.
• Knowledge of management and supervisory principles and practices.
• Knowledge of current information technology best practices including technical aspects (computer, data centers, facilities, and instrumentation laboratory strategies) and support aspects (TQM, customer service techniques, organizational issues).
• Knowledge of budget management methods and techniques.
• Knowledge of strategic planning principles and practices.
• Knowledge of principles, concepts, and practices of organizational management.
• Knowledge of current government regulations and how it impacts the privacy and security of information.
• Skill in planning for information resources and technology.
• Skill in establishing and maintaining effective relationships with faculty, administrators, service professionals, and staff.
• Skill in both verbal and written communication.
• Skill in problem solving and decision-making.
• Skill in effectively managing, supervising and evaluating assigned staff.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience hiring in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Responsibilities may require the ability to adapt quickly to shifting priorities.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$2441.htmld

To be considered, your application must include all of the following attachments: 

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. 

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco 

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.  

Notice of Availability of the ASU Annual Security and Fire Safety Report 

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. 

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement 

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/jobs/details/Director--Digital-Collaboration_JR102496?q=JR102496