Teller

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference.

• Starting rate for this role is $17.50/hour (rate is commensurate with applicable experience).
• This position is eligible for a $500 sign-on bonus.

Summary:

The Freedom Federal Credit Union Teller supports an environment of member loyalty by creating a positive experience and completing basic financial transactions for members. This role identifies and educates members on options for financial transactions by leveraging product knowledge and technology resources.

Essential Duties & Responsibilities:

• Member Service
  • Greet members and visitors in a friendly and professional manner.
  • Address member inquiries regarding account information, transactions, and credit union products and services.
  • Resolve member issues and complaints promptly and effectively or refer to appropriate personnel.
• Sales:
  • Identify member needs by asking open ended questions around credit union products and services.
  • Refer members to branch staff for further product presentation and enrollment.
• Transactional Duties
  • Perform teller duties such as cashing checks, accepting deposits, processing withdrawals, and handling payments.
  • Balance cash drawers and reconcile discrepancies.
  • Process wire transfers and other financial transactions accurately and efficiently.
• Compliance and Risk Management
  • Adhere to all credit union policies, procedures, and regulatory requirements.
  • Maintain confidentiality and security of member information.
  • Identify and report suspicious activities in compliance with anti-money laundering (AML) regulations.
• Team Collaboration
  • Work closely with other team members to ensure a cohesive and efficient branch operation.
  • Participate in branch meetings and contribute ideas to improve branch performance and member satisfaction.
• Administrative Tasks
  • Maintain accurate records of member interactions and transactions.
  • Prepare and submit reports as required by management.
  • Keep abreast of changes in credit union products, services, policies, and procedures.

Knowledge, Skills, and Experience

• Customer Service Orientation
• Sales Skills
• Communication Skills
• Attention to Detail
• Problem-Solving Abilities
• Technical Proficiency
• Time Management
• Team Collaboration

Required Experience

• High School Diploma or equivalent
• Minimum 6 months experience in customer service and cash handling
• Ability to work flexible hours, including weekends, as needed

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom provides employees with competitive compensation, an excellent benefit package that includes medical, dental, an employer matching 401(K) Plan, generous paid time off, life insurance, short-term and long-term disability insurance, tuition reimbursement, and career advancement opportunities.

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.