Remote

Networking Escalation Engineer

Cisco Systems, Inc.
paid time off
United States
Feb 07, 2025
The application window is expected to close on: US 3/7/25 Priority will be given to candidates who reside within a commutable distance to our office and can participate in our Hybrid work model. Qualified remote candidates will also be considered, but with secondary preference. Meet the Team This is an excellent opportunity to bring your outstanding talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks, and actively engages with all teams across Cisco to leverage solutions. You will work with vibrant technical community and interact with some of the most respected experts in networking as you provide expert engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to not only to support some of the world's largest Web scaler and Service Provider networks, but also work with the Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements. Your Impact You are not just a technical guide in your team, but also possess the ability to drive your team towards technical excellence. You are passionate, care about customers success, and inspire others to feel the same Actively engage, take ownership and drive to resolution critical customer escalations in Cisco's Routing portfolio Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve Apply analytical skills and expert technical knowledge to solve product and network problems of high complexity Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects. Actively engage with Cisco's customer facing teams and travel to customer sites if needed Effectively utilize lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability Minimum Qualifications: Bachelors in STEM with 8 or more years' experience working in network engineering Demonstrated experience working with protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6) Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR, SONIC Experience with Linux and open-source technologies Experience with large scale routing and switching architectures Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems Preferred Qualifications: CCIE routing desired Experience with SONiC NOS Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations) Master's Degree in STEM Practical knowledge and experience with Artificial Intelligence concepts and applications #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!